Twisted Pizza and The Seafood Shack Norfolk — Restaurant in Norfolk

My husband and I ordered lunch from here via Uber for pickup. What a complete waste of time it turned out to be. We received a notification that our food was ready for pickup. Not only was our food not ready upon arrival but they were completely out of just about everything they needed to fix our food. Grossly inconvenient since we left the children's hospital in hopes of having a little bite of something to eat. Also, their menu was completely different online from what we saw in person. The restaurant is really small so you can see and hear customers as they enter. Yet, somehow the two ignorant workers kept us and 3 other customers waiting to be serviced for about 10-15 minutes before they even addressed us. We told them our order is ready. The woman (I use that term loosely due to her attitude) there rolled her eyes and walked to the back. She returned about 5 mins later and told us that they didn't have the food nor the drinks in stock. I asked for a refund. She walked back to the guy who was in the kitchen and started talking about us. They kept us waiting for ANOTHER 15 mins to refund our order. Meanwhile, I'm on the phone with Uber trying to explain the situation, as we needed to get back to the hospital. According to Uber, they needed for the business to confirm what I told them which they couldn't do because they refused to answer the phone. It rang constantly the entire time we were there. It wasn't until displayed our frustration that the guy finally refunded our order in cash (not the original method of payment). We never received an apology throughout this entire process. Twisted Pizza is a filthy restaurant with disgusting workers. Respect, quality customer service, and hospitality are concepts of which they are oblivious. I would HIGHLY ADVISE all potential customers to AVOID this place...

Ordered this past week for my first time from Doordash and I was impressed. Even though it was delivery and the fry on the shrimp & fish platter softened from the steam in the box, the flavor was really good. I also like that they have a pizza options too. You can get a variety for your cravings. Since I enjoyed it so much, I went up to the store tonight and got the shrimp and garlic knots again and this time a pizza to try. Getting to try the shrimp basket fresh...OMG. it was bangin! The shrimp are butterflied, cleaned and de-shelled. The fry on it is crisp with a light heat to it. Even the boom boom sauce was just perfect on the spiciness level. Also the hushpuppies are quite impressive. I could eat a box of those. The pizza was NY style. It's decent. I really enjoy the red sauce. Staff was friendly and the prices are decent. Overall, I'd give this place an 8.5/10. Looking forward to trying...

Looking for simple and good seafood around downtown Norfolk??? This is your place. Not much to look at, but clean and friendly service. The food is just GREAT!!!!! We had the grilled shrimp with their house seasoning and the fried shrimp and haddock platter. More than enough for the 2 of us. Would have taken some home but don’t have a microwave in the hotel!! Friendly and personal staff, the food was all freshly prepared great portions, great taste, get the house sauce, it’s a little spicy as the owner “warns” you...