Byrdie's Bakery & Gourmet Kitchen — Restaurant in Norman

First off, I want to say that my initial experience was great. I reached out to Nikki to do the desserts and cake for my wedding and she was really nice and accommodating of my budget and needs. We paid to have her deliver the cake to my outdoor reception and set up the dessert bar about an hour prior to start. I had let her know that there was a refrigerator on site, assuming that’s where the cake would go until right before cutting it. It was 90 degrees outside and had been set directly in the sun on the table designated for the cake. It had been sitting there for about 30 min before my sister saw it and ran it inside but it was too late. To my surprise when it came time to cut the cake, it had melted and was a complete mess. I was also surprised to find that it wasn’t a traditional wedding cake flavor and was buttercream icing which was even worse in the heat. Nikki told me that my family who was helping set up the event should’ve known to get the cake in the refrigerator and that it was not her job. I was under the impression that it was her job since we paid a fee for it to be delivered. She also told me that it was my fault that I chose to have an outdoor reception, which might have been valid had there not been a giant walk-in fridge just a few feet away. I am pretty disappointed as this is my one and only wedding cake and was really looking forward to it. She did offer to make me a new cake but there isn’t much I can do with another wedding cake. She would not offer any sort of partial refund. Overall, her desserts taste good, people really raved about them. I would just encourage very detailed instructions and communication to any...

Looked for a bakery near us and this place came up with 4 stars so they were called and ask about getting some cupcakes made for our grandsons birthday party, even went to the place to make sure the right things would be ordered...The promise of several decorations to match "Thomas the Train" theme was given...such as different train faces, grandsons name, etc...It cost more than I would have liked to pay ($$$) but we were getting what we wanted...Needless to say things didn't go well. Party was at 12:30pm, our pickup time was @ 10:30 but got a call at 10:45 asking us to change our pickup to 12pm because they hadn't even started (Strike ONE), when we did pick them up they were given to us as though we got what we asked for, didn't really have a chance to look at them (Strike TWO), THEN as one of the parents was eating a cupcake they ended up biting into a googly eye (Strike THREE) what if it had been a kid and choked on it :| You can't really tell by the picture too well but we didn't get any faces, ended up with generic cupcakes (basic White and Chocolate icing) that had nothing to do with the theme, train and other cupcakes were definitely done in a hurry. It was embarrassing to show these to our family after we talked up a good talk about what we had ordered...Good customer service would have given a discount of some sort for being made late to begin with, not providing what was ordered, and for the googly eye mishap. Definitely won't be using or recommending this place....No amount of "sorry" makes up for...

I wanted a special cake for my son’s 21st birthday. I had a photo of a cake made here & decided to try it out. I went to the store 2 weeks in advance. Talked to the young lady working & she wrote down my order. She told me someone would call me on Monday to clarify any questions. The call never came. I called on Thursday & the owner answered. She said she didn’t get the order. We discussed over text. I ended up getting a cake that I didn’t order or want. I wanted buttercream icing 1/2 chocolate 1/2 white with the design I gave her. I got cool whip icing & cake that had Italian cream & strawberries….which I knew my son wouldn’t eat nor his friends. I ended up with a $150 cake with not even 1/4 of it eaten out of a 40 person party. I would like to add I was supposed to pick up at noon on Saturday & she texted me at 9 asking me to pick up later because she was running behind from having a large order. I ended up sending the cake to the senior citizens center so hopefully it would get eaten. I wasn’t offered a discount or refund. She offered for me to bring the cake back to see what she could do with it. There is no fixing that when the party was starting in 45 minutes & the cake itself was filled with Italian cream & strawberries. I was very disappointed as I have been looking for a great bakery for...