Einstein Bros. Bagels — Restaurant in Norman

Thought I'd give this place a chance and immediately regretted my decision. The bagels are what an old professor of mine would call a "midwestern bagel" - Bread with a hole in the middle. They are bland and tasteless. My bagels were also cold and not toasted like I requested. It seems like the incompetent people in charge here don't understand how a toaster works or how to keep something warm. The cream cheese is runny, and the poorly trained employees working barely put any on my bagel at all. If I'm paying you three dollars for bread, I'd prefer not to be ripped off. This location is not even convenient. If you want an over-priced, poorly made bagel, you have to pay to park a distance away. If it weren't such a hassle to get to the restaurant, I would drive back over there and demand a refund. Don't come here. Go to Bagel Cafe. I've had some choice words for them about their bagel quality, but if their bagels are only supermarket quality, then Einstein's bagels are the same quality of bagels you'd get off of a Dollar Store sale rack. I hope this horrible shop goes out of business not just locally,...

My stepsister, who lives in Arizona, gave my boyfriend and me Einstein Bros. gift cards for Christmas. Neither of us had ever been to an Einstein Bros. before, so we were excited when we could finally come here yesterday. Got our food ordered and handed who I'm assuming was the manager the gift cards, only to be told that gift cards aren't accepted at this location. The manager then paid for our meals! Very kind of her to do so, which is why I'm giving 5 stars. Our turkey clubs were pretty tasty, too! Looking forward to our next visit, minus the gift cards, which I guess I'll have to give back to my stepsister, since the only other location in Oklahoma is for FAA employees...

It's a very mixed bag. Many of the workers here are rude and disrespectful. I've overheard workers loudly making fun of the people in line, loud sighs over slight change in orders and more. The other day they loudly cheered over running out of bagels ( so they wouldn't have to make anymore sandwiches?). But, many of the employees are very hardworking and provide good service. It seems to drastically depend of the days you go. On the other hand the food is very good and they have very...