The Mont — Restaurant in Norman

This evening around 8 PM, my friend and I experienced unacceptable treatment at your bar. The ordering area was very crowded, so we ended up standing near the “servers only” section. We did not do this intentionally or maliciously—there was no clear line, and the crowd made it difficult to navigate.

While I was looking at the menu and discussing drink options with my friend, a bartender with glasses suddenly yelled at us. He very rudely told us to get in line. We explained that we were unaware of the situation and tried to move accordingly, adding that there was no need to yell.

When it was our turn to order, my friend calmly acknowledged that working in a fast-paced environment can be stressful but reminded the bartender that it doesn't justify being rude to customers. Despite our politeness, he continued to be hostile and aggressive. Rather than de-escalating the situation, he reacted even more angrily, making the conflict worse.

At this point, I started to feel that we were being treated differently. I am not saying this to make accusations lightly, but as two international students, we felt multiple times during this encounter that we were not being treated with basic respect.

Despite our repeated efforts to de-escalate, the bartender continued to be extremely disrespectful and ultimately refused to serve us. He told us to leave and even threatened to call the police if we didn’t. This was absurd, considering the entire situation started because we unintentionally stood in the wrong place and asked someone not to yell at us. This was another moment when I felt we were being discriminated against.

It's unacceptable for someone with such a lack of professionalism, empathy, and basic courtesy to represent your establishment—especially at a bar that serves so many international students and diverse guests. I urge you to take this issue seriously. Staff members should be trained on how to handle situations professionally and respectfully, and there must be consequences for...

This has always been one of my favorite places to visit until yesterday. When we got there, I told the hostess that we wanted to sit outside. We waited about 10 minutes and were taken to a table inside. I told the hostess that seated us that I had asked for table outside and was there one available? She got this really crappy look on her face and rolled her eyes and said "yeah I guess I'll just find you something" and was obviously irritated with my request. We stepped outside and sat around for a few minutes and when she walked back by my husband just politely reminded her that we were looking for an outside table since she had just seated two parties at empty outside tables and she goes "yeah yeah I'm going to find you something, just relax." A table opened up and she pointed over there and said "you can sit there if you want." We sat down, she dropped menus on the table and walked away. Right then another waitress comes over and asked if we were ready to order. We said that we had just sat down and hadn't had a chance to look at the menu yet. She then rolled her eyes and turned on her heels and walked away without saying a word. A few minutes later she came back and said "are you ready to order anything now?" We order drinks and told her we needed another minute to look over the menu. She said "fine" again with a major attitude and walked away. It took us 15 minutes to get three beers and a drink. It honestly just spoiled our mood so much that two of the four of us didn't order anything and just tried to get out of there as quick as possible. The absolute worst experience I've ever had. I felt completely unwelcomed, unappreciated as a customer, and as if I was a burden to everybody working there. Not sure if I will...

Good food. Bad service, at least 2 of 3.

My girlfriend has been working late this week so we've been eating late. I've never been to The Mont past 11:30 pm so I had no idea their kitchen closed at 12:30 am because the hours are listed on Google until 2 am (many other places that have separate kitchen and bar closing times has it listed differentiated on Google). But that's fine. Anyway, my gf and I stopped by around 12:40 am the first night. The waitress could've just come up and told us the kitchen was already closed, but she chose instead to just walk around ignoring us and would've continued had I not called her over. She somewhat rudely told us the kitchen closed at 12:30 am, so we apologized and left. EXACTLY ONE night later we came back again because of the same circumstances at 11:50 pm and another waitress rudely told us "the kitchen closes in 20 minutes." So math is not a strong point along with customer service apparently. Finally, this waitress gets traded out for a 3rd waitress who was spectacularly polite and helpful. I asked for her name but it was too loud to hear her clearly. It was something along the lines of Cherry, Charity, or Sherry. Whoever you were, thank you for doing your job so exceptionally and being so polite!

I've been to The Mont a lot before, but this experience has tainted my view of it. Not to downgrade fast food, but I've seen better service and mannerisms from late night staff at McDonald's. I highly doubt I will be going back anytime soon, and I don't recommend you do either.

Original Review: 07/2023 Last...