Dunkin' — Restaurant in North Andover

I went to Dunkin’ Donuts this morning with my boyfriend. We ordered 4 sausage egg and cheese pancake wake up wraps and two orders of hash browns. EVERYTHING was cold and not cooked. It took 25 minutes for the guy making food to complete our order because he took his sweet old time in a busy on college campus Dunkin’ Donuts. Everything was thrown into the bag not put together correctly. The wake up wraps came two in the same small bag… everything fell apart and got messed up because of the way he packed my food. If you do not like your job, quit and find a new one. I am unsatisfied with my order and will be contacting a higher up in this business. Now I have to take time out of my day to heat up my cold Dunkin...

Staff is really rude so is the manager. Went to get my on the go order but they were closed at 745am with no notice anywhere but on the register... I went there to get my coffee but obviously they weren’t open but there was an employee there along with the manager. I asked if I could have my money back and the guys rolling his eyes and flailing his arms? Just wanted a coffee, couldn’t have that so I wanted my money...

They've really stepped their game up here recently. Used to be I couldn't pull up to the drive-thru without at least a half dozen cars waiting, but they are much more efficient nowadays. Not sure if the place is under new management or something, but whatever changed is...