Pizza D'Light — Restaurant in North Bay Village

Although the restaurant is in a great location , the service was terrible . I ordered two smoothies both the same except one had added blueberries for my sister . I watched as the server made the first smoothies with the blue berries and then not only did she NOT rinse the blender before making the second smoothie when I asked her if my smoothie that was supposed to not have blueberries in it ( i am allergic ) had blueberries ? she said “ oh I was wondering that too?” … Why weren’t you paying attention? , why didn’t you make the smoothies without blueberries first? And why didn’t you rinse or have a backup blender piece for multiple orders ? Not sure . She remade my smoothie and I waited .

2 while now waiting for my smoothie to be remade i checked my food .. When ordering i asked if I could customize a salad to which she said yes . I proceeded to order my salad she read the ingredients back to me and they still got my salad wrong ( the wrong type of chicken) the top of the salad was covered with cheese so I couldn’t investigate further without making a mess… I then had to wait for them to correct it over 15 minutes for a single piece of unseasoned barely fried cutlet . They offered me a free muffin ( thank you I guess ) … to then get home for my order to still be WRONG.

I called spoke to the owner I am assuming a male who danced around with me on the phone and told me they don’t customize salads ( which on the menu it says you can ) told him all we wanted was just the missing ingredient we would pick it up he said okay … oh he also said you never told us you were allergic to blueberries … does that mean you don’t clean your blender ?? and why aren’t you asking your customers is they have any allergies in the first place ?? But okay

Just for us to get a call from the young woman who took the original order and her to say “ we never ordered that “ while stuttering on the phone but she read me back my full order when I was in front of her at a restaurant and I told her that she reiterated all of the ingredients back at the restaurant to me .. She kept denying it saying no she didn’t .. she claimed to read back the order to me now while on the phone and started stuttering ( we took it as clearly her being nervous or she was just not owning up to the truth ) either way I was frustrated enough to just say eff that forget it and hang up .

Mean while while waiting a young man entered the store to complain about her having him on hold for over 15 minutes and all her response was “ oh I do? “ …

I get it customer service isn’t the easiest thing but when you’re charging over 40 dollars for a salad and two smoothies plus i tipped you please atleast have better customer service or the decency to reconcile the situation . I would have liked atleast a discount of some sort for all the mistakes and terrible service .

My sister recommended this place to me as she has eaten here and thought the food was decent .. We as a collective will never go back though .

I have also read the rest of the reviews that were not as pleasant and I see the owners extremely unprofessional responses that’s insane for a small business . I hope the owner grows up .

He also called my phone back and when I answered I couldn’t hear anything so I called back and asked him if he called me and he said “ No “ and just hung up .

So lucky I didn’t feel like driving back to the...

I normally don't leave a review unless l am very happy about service or very disappointed. This is the latter. I am a regular customer here and the food is great however l have some constructive criticism. Please update your online menus/prices and menus at your location when making any changes in pricing, etc. because otherwise a customer will think you all are price gauging. I initially ordered a turkey wrap which is on your online menu and menu l got from your actual location sometime ago. When l spoke to the lady over the phone she said you all don't have turkey wraps and gave me other options. A little disappointed but l ordered the chicken wrap and a slice of carrot cake. She said the total was $16 and some change. Now l am a math tutor so l knew based on the prices l see on the menu and online something is off. Even with tax it should have been no more than 11 to 12 dollars. The wrap is $5 and something on your website and on the actual menu l had in paper format that l brought sometime ago home when ordering so l can have a copy of the menu. I brought it to her attention after ordering over the phone and she says hold on a minute. I wait... she gets back on the phone and says the wrap l ordered was actually $10 something and not $5 something like you all have on website/menu. Still confused when l went to pick up the food and challenged the cost again face to face she uncomfortably and hurriedly brushed off the changes and said "there were (going)to be changes in the pricing " well my problem is those "changes " should have been updated on the website and menus before taking effect. I think that is just good business. This will effect how often l go there in the future. Please...

🌟🌟🌟🌟🌟 5-Star Review

I had an amazing dining experience at D’Light Restaurants! From the moment I walked in, the atmosphere felt welcoming and fresh, with a clean and modern vibe. The staff CLAUDIA was attentive, friendly, and made sure everything went smoothly.

The food was absolutely delicious and beautifully presented. I tried the Easy Hawaiian Poke Bowl with salmon and quinoa, and it was bursting with fresh flavors. The Tropical Carrot Smoothie was refreshing and paired perfectly with the meal. The Acai Bowls were generous in size, super tasty, and definitely a highlight. I also loved the Mediterranean Salmon Wrap—the spinach tortilla was soft and flavorful, making it a perfect light yet satisfying dish.

One of the best surprises was their Happy Hour 50% off dine-in specials, which made everything such great value. The portion sizes were generous, the ingredients were clearly fresh, and the flavors were spot on.

On top of that, the service charge and taxes were reasonable, and I was more than happy to leave a good tip because the team truly earned it.

Overall, D’Light Restaurants is the kind of place you’ll want to come back to again and again—healthy, tasty, and truly delightful, just like the name says. Highly recommended for anyone looking for fresh, wholesome meals in a friendly...