Domino's Pizza — Restaurant in North Carolina

Do not tip for delivery orders ahead of time, always make sure order gets there first. Easily the WORST customer service experience ive ever encountered. Order was missing an item on delivery. I called immediately and was shouted at by a young employee who was audibly stressed "..PLEASE HOLD". After holding for 5 mins i called back, same shouting employee "PLEASE HOLD". I called immediately for a third time and had to cut him off saying dont put me on hold, only for him to scoff and say "ok well im trying to make pizzas so?..." after explaining the situation he tells me he will find a driver to bring the missing item. After 30 mins i call again, foods still sitting on the rack, new employee tells me "uhh due to food contamination i cant deliver this one. We are really busy itll be about 45 mins before we can make and deliver one..". I explain why thats unacceptable (2 hours since ordering at this point). Finally they come back and literally drop the box on my doorstep and dont knock to alert me its here (theres no tracker to follow). 3 employees, not a single apology. The management, or lack thereof, of this location is apalling and im going to ensure everyone in wilmington that i know avoids dominos like the plague. Shut this gordon road location down, they have gone downhill embarrasingly in the last...

I met a domino’s delivery boy inThe parking lot who lied and claimed that he: Called my phone. Knocked on my door (where there are 4 people here and a full grown German Sheppard, who barks at everything) Lied about #1 and #2 So, I called to complain and received a very poor. HIL dish attitude from the little man/boy who posed as the manager. The little pizza boy them proceeded to provoke me into a fight to escalate things and decided to hang up the phone once he made things worse. There are ZERO ADULT/PROFESSIONALS THAT ARE MANAGING THE DOMINOS PIZZA JOINTS IN WILMINGTON. NONE OF THEM COULD TELL ME WHO TO COMPLAIN TO ABOVE THE MANAGERS, MEANING…AL L OF THEM AREINCOMPITANT AND POORLY TRAINED'!! Have been a big fan of there’s for nearly 2 decades! THAT ALL STOPS NOW. DOMINOS HAS LOST MY BUSINESS!! I WILL BE TELLING EVERYONE THAT I KNOW, TO GO TO SOMEONE OTHER THAN THE INEXPERIENCED LITTLE PEOPLE AT DOMINOS FOR THEIR PIZZA NEEDS. THESE LITTLE PIMPLES SHOULD BE FIRED AND REPLACED BY PEOPLE WHO KNOW HOW TO HANDLE CUSTOMER COMP,AINTS INSTEAD OF MAKING THEM WORSE……. NO ONE SHOULD BE TREATED...

Usually this place is the best. My most recent experience was not so much. We ordered online using points for a free pizza and getting a sandwich and an order of chicken. Which should have been a total of $12 plus a few cents in taxes. I accidentally ordered for delivery and when my boyfriend showed up to pick up the pizza was notified of the error. We assumed that the delivery charges would be taken off rte he bill. They were not. The manager promptly started yelling at my boyfriend in front of other customers because he asked for the charges to be taken off since it had not left the store yet and he was picking it up himself. She was not customer service friendly and that she certainly did not handle the situation properly as a manager should. Not even an offer of complimentary breadsticks in lieu of removing delivery charges, which would take 3-5 business days.And then didnt add the extra dipping sauce ordered. We will be going to a different Domino's if we order from the...