Dunkin' — Restaurant in North Carolina

Today, I took my family & we used the drive thru. A young girl waited on us. We ordered one dozen of mixed donuts and 2 beverages. One was strawberry, with coconut milk & something else, got another one completely different. The girl got a little confused on which one was small and which was large. She apologized as she took our order SEVERAL times. I explained to her it was NO big deal and she put her hands together & placed them under her chin and said I'm so so sorry. Again I told her those drinks had 3 flavors in one and then the size. I almost forgot what we wanted so it was easy to be confused. She was so sweet, so polite and when I asked about the cute "tattoo" on her hand she said it was HENNA . This place has some of the sweetest people & they're very polite and ready to help the customers. We've been in Maggie since November and this was our first time here but definitely NOT our last! Speaking for many people, sometimes we wait to go back to a place that has friendly customer service, if we aren't close enough.. I've refused to go eat at a place 3 mins from us, waited an hour just to go back to a place I know treats people like humans. To rate this place on a scale of 1-5, I give this Dunkin donuts in Maggie Valley NC a 10 STAR! Ps our order came out...

guys :( you can’t just put a different kind of milk in a drink i requested a specific milk for and not tell me to be convenient.

i request skim milk instead of whole for medical reasons. i have a severe genetic predisposition to vascular events like clots, strokes, so on and so to prevent this i try to avoid the saturated fats in, for example, whole milk, heavy cream, lard, so on. it’s a really serious issue - i’m a 22 year old taking baby aspirin daily and with doctors’ personal numbers in case of a very-likely emergency.

i ask for skim every time i come here and every time they give whole instead of skim and try to pass it off as skim instead of asking if id like a substitution. i get that it’s busy and all, and they’re both dairy so you might think its ok, but what’s an inconvenience for you may ultimately contribute to major health issues for me.

please, if you don’t have skim or any other type of requested substitution for that matter, ask before just handing off something different than what was asked for. if you were just honest, i’d have asked for an alternative milk and we’d...

We were on a road trip today, and passing through this Duncan, we stoped in for a quick coffee and some food. We got my little girl out to change her and get her some breakfast and as soon as we walked in to sit down she got sick, apparently she was car sick and we didn’t know. This staff was absolutely incredible. We felt awful for the mess and how hectic everything was as people were just enjoying their food and coffee, but the staff handled it with so much professionalism and care. They cared for my daughter so well, and also assured me they have had children too and they have all dealt with situations like these. Extremely grateful for their care and support, not to mention their food and coffee was great!

Thank you to the staff at this location, we appreciate you so much, you made us feel...