Hearth Family Restaurant — Restaurant in North Cornwall Township

On Saturday 11-15-18, I recieved a call from my very upset (African American) sister on how she felt violated to the highest degree by a Caucasian male an his wife, at the Harth (Family) restaurant., when he came to her table an perceded to consistently call her an animal in front of her pregnant daughter an grandchild . He stated, she was (loud) and an animal an if she felt she could pull the race card she would be sadly mistaken ..( my sister said nothing of that situation). I feel if he had a problem he should of consulted w/ management instead of confronting a table full of females.... My sister servered in the army an the navy proudly an she sees no color so, she asked management to calls the police to help elevate the situation. An before they came the management had aske her as well as the male to leave . As long as the 7 years (2011)that my sister has been here ( Lebanon pa) the Harth has been a stable place to take family and friends. Know she refuses as well as myself to go back there, this is due to feeling that others ( customers) might be able to confront an name call regular customers with out consequences. As a person in management I truly understand about elevating a situation but, I am not benieth apologizing to anyone especially if it will help make things right!!!! The Harth has violated a code of trust for most people involved an I will continue to let everyone know about this until my sister recieved the proper apology for being put out for someone else’s issues....

I’ve ordered here a few times & thought they were decent. I don’t like to complain ever, but I’m still in shock 2 hours later. I ordered takeout, just a chicken quesadilla. I’m pregnant & have been craving one all day. As soon as I opened the box it smelt so sour, I knew IMMEDIATELY that the chicken was spoiled! My boyfriend who was 5 feet away from me when opening the box was shocked and immediately said “my god that’s what I’ve been smelling the ride home!” I’ve never in my life smelt cooked food so sour and rancid!!

I’m not sure how the cook who made the food, and the server who bagged up the order didn’t notice a smell. My boyfriend…who drove 20 minutes there & 20 minutes back to get the order even smelt a funky smell the ride home. He didn’t think much of it on the ride home as he had the windows down & you just don’t expect to be served food so sour you can smell it through a box and bag a foot away on your passenger seat with the windows down.

Needless to say it was taken back and I was given a refund, but the cooks answer to this was “the chicken is premade, I didn’t see anything wrong with it.”

They didn’t seem to care, so who knows if they even threw out that bad batch of chicken.

The hearth is lucky the chicken was that spoiled that I was able to smell it prior to even touching it, If I had eaten this and it affected my unborn child they would’ve had a lawsuit on their hands.

I will never order from or recommend this establishment to anyone from this...

We came in and were the only family in there with 1 couple. We sat for 30-45 minutes before we got our appetizers. We asked for clarification on if the potato skins would feed us, the waitress misled us and LIED saying “yes ma’am its a full entree for you all!!” What came out? ONE SINGLE BAKED POTATO for $10 damn dollars. Is this place that desperate for money you sell a potato as “loaded tater skins” ??? 2 women came in about 20 minutes after and received all of their food before us. Not to mention the waitress was friends with them, handing them change to go ahead and blast music while people try to eat. We had sat for an hour before receiving our first entree which was purely raw chicken !!! Charged us full price and didnt give a damn to see us go. As someone who has been in customer service for years, you can make us aware when we come in that theres 1 person working. You can also make sure that youre prioritizing the customers who come in! They all sat around chit chatting instead of helping who was in the back, again with maybe 5–8 people in the place. The soup was cold, the salad came with the wrong dressing, our waitress couldnt even tell us info on the menu properly without lying through her teeth. Overall one of the worst experiences as a family that just moved here. Will NEVER be returning due to the sheer fact that there was no care, customer service, or attention to...