PrimoHoagies — Restaurant in North Coventry Township

Grand opening day was today, they had a special $6.99 all day primo size sandwich. I placed the order online before 5PM, it stated the pick up time was at 6:30PM, when I arrived at that time to pick up my order, the store was packed with people waiting to pick up their online order. People in there was saying they had been waiting for 2 hours long to pick up their online order, I thought to myself ok it's the first day I will give them some slack. Well as time 2 hours goes by after standing in the store my order was still not ready, they were telling people that walk in order will take 2 hours which is unheard of. You can see the workers were very unorganized in the way they making the sandwich without going through the proper order, there must had been around 6-7 people making sandwich and it takes 2 hours just to finish one sandwich which people waited for 2 hours long. This is the longest I had ever waited for food in my entire life, they knew they would get a lot of order with the special, management should had prepare better or trained in a better way to make sandwich. The store itself is very clean, but the first impression was so bad that I would have to wait maybe 4-5 months and let the figure out how to run a store before going back to try again. I ordered 7 sandwiches, 2 of them were the bada bing which comes with broccoli rabe, when I got home and opening the sandwich it was nothing but just the cutlet, how the hell can that happen on both of them? It was insane. They need to have a serious discussion on how to be more efficient and run the store better. Today was an absolute nightmare for customer at night. I am not even sure why people are giving. 5 stars review when the store wasn’t even open...

Had the same experience as another reviewer on opening day exepct i never got a chance to get my food and those hoagies are more then 2x wawas. I walked in at 7:00 and stood by the cash register. All the employees ignored me for what felt like an eternity. Then finally one employee walked up to me and mumbled something and I said, I'd like to place an order they stared at me for a few seconds, then said, hold on and walked to the back , talked to someone for about 2 seconds and then said in a loud voice,We're not taking any more orders in front of the whole story.It was embarrassing walking out of there like they were annoyed I was there. Very unprofessional.They could have hung a sign on the door so I didn't have to come in and embarrass myself. I saw a family going in after me, I wonder what they were told. I just drove ten minutes down the road to the Royersford Primos and got my hoagies in...

I used their online ordering system to order a turkey sandwich with a seedless bun. There is a bug in their online system that isn't passing the bread option on to the stores correctly. I received a sandwich with a seeded bun. When I called to inform them of the mistake, I was met with hostility immediately off the bat. That's wild. I understand software bugs happen so to be told it was my mistake as I was the one who placed the online order was certainly a choice. This was also my first time trying this location.

I do not recommend this location. I now understand why it was dead during dinner rush when the other restaurants in the area are doing fine. My advice: Giovanni's, Amore's, and Ice House have better staff and...