Wawa — Restaurant in North Coventry Township

Horrible experience with rude food HANDLER, TIFFANY, making speciality coffees and not respecting an order flagged with a "SPECIAL ORDER" requests! We usually have confidence when stopping in at any local Wawa & ordering a "SPECIAL ORDER" through the kiosks for an Iced Vanilla Latte, made with Almondmilk, with extra vanilla syrup AND flagging this order with a "Special Order" request, which always allows us to explain what the "Special Order" is asking. Today, I had to displeasure of Tiffany at this location, making it while I prepaid IT, and she ASSUMED the button was pushed "by mistake". (We ask for it to be flagged for a "Special Order" just so we can communicate what the special order means! NOT FOR A RUDE EMPLOYEE TO ASSUME!) I flagged down another deli employee who told Tiffany I wanted to talk to her as I stared at this drink already made, sitting on the counter. I asked her why she already made the order without speaking to me, she replied, "Well, I yelled out but no one answered, so I ASSUMED it was just pushed accidentally." I went on to explain I pushed it for it to be made specifically with no milk for a special dairy allergy, JUST AS I HAVE DONE FOR AT LEAST 50 OTHER TIMES WITHOUT THIS HAPPENING! She interrupts saying that she can't GUARANTEE 100% no milk & directed me to pre-packaged items if I want that guarantee. I told her, "no, I understood the risks under normal conditions for a food allergy alert & wanted to make sure there was no milk contact with this drink."; she again repeats herself like a robot with the same rude-tone-comment with a bad attitude. I stood looking at the drink... I asked her how she made it & was the spoon clean and the cup clean, etc. & Tiffany assured me that she used 'clean' items" as usual". I told her I wasn't happy, but she only repeated herself a 3rd time, and I replied for a 3rd time, I understood but that's why I flagged it a special order!

I then went to the register and two VERY KIND & CONSIDERATE , knowledgeable employees, Kim & Michelle (who luckily calmed me down) listened and understood my problem of how Tiffany was rude, inconsiderate, very gruff with her attitude, & unwilling to offer to remake the item now that she understood the special order for a food allergy, AS PROTOCOL INSTRUCTS any food handler to do when presented with a food allergy concern! They called over Jon, who was in charge since the store manager, was away. Jon seemed to understand & at least offered to make a new drink and refund my money for the inconvenience. I said more than 4 times, I did NOT want Tiffany to be touching this drink! Kim & Michelle heard me say it & knew my reasoning, but as I watched Jon go back to the coffee area, I see Tiffany putting on gloves with her attitude still in full swing, and start to make it. I stepped up & asked Jon if she was remaking my drink & he replied yes she was but changed gloves. I had finally wasted far, FAR too much time on their mistake already and just told him that I had firmly requested someone else make it & I wouldn't take it from her! I was fed up & told him I was leaving!

Never has this type of thing happened in any other Wawa in our area! No employee has ever been so rude and careless to handle a food allergy special request. Wawa only offers a "SPECIAL ORDER" button and no "FOOD ALLERGY" spot is offered to alert the staff. We understand the protocols the staff takes with food allergy requests and we understand the risks that come with it. We must weight out the risks given and decide if we are comfortable with those measures of handling our food. I wasn't asking for a 100% guarantee, I was only asking for what is owed to ANYONE ELSE with or without a disability, weather it's physically visible or not, Wawa should be able to give customers the same accommodations of safe, consistent...

Its about 12:00 am The workers here are very disrespectful. I was a customer here and women walks in and ordered a sandwich walk around for a few min came back to pick it up and it was not done everyone else was cleaning and laughing talking and payed this lady no mind. She went to the front and asked troy if he can get someone to make her food vause she was goingbto be late for work she was in a bit of a rush.she was not rude. He spoke in to his mike and said can someone make her sandwich. And walked away very rudly. You can tell that it bothered everyone in the store cause no one went over to the counter to make it. She stood near the counter and got loud i would of too by this point tbis customer was pissed and needed to get served but i heared the young man at the register say can someone help her cause she is Bitching now. Like really but very white person got treated really sweetly. Hello have a good night but this lady was of color and sje was bitching cause no one wanted to do the job they get payed for by the time the lady left i walked up to the counter and even the manager was laughing at the whole thing just a bunch of disrespectful people working here i wont ever come back to this wawa again. No matter what race we are we should be treated all the same we all bleed the same color so why should that matter... im very...

I normally go to this wawa I wanna say 2-3 a week I grab me and my co workers items for breakfast or lunch. The cashier girls I always get are always nice to me and quick. Today my order was messed up with just mixing the cranberry sauce on my shortie sandwich. I called the manger answer the phone told me he can make me a new sandwich or refund what ever I wanna do. I told him I didn’t want a refund just a new sandwich please when I got there it was done and ready to go. I barely have any issues here once in awhile they may forget or mess something up but different once in awhile and people make mistakes so it’s absolutely no big deal! Great staff wonderful manger really clean my favorite wawa!

Another time I went like 2 days in a row for hot chocolate the one lady who makes the drinks said come tomorrow and it’s on me. There is another girl who also makes drinks with glasses she is always so nice and if I have a special request on my coffee she always does...