Domino's Pizza — Restaurant in North Haledon

Good food, always made very well (if you're into dominos). Order accuracy is 7 out of 10. I enjoy this dominos very much but have some pretty big issues - read on for the long review!

While the food is very good, I have had over the years four failed deliveries, always around 11pm, once even at 10pm. I would count these issues as the BIGGEST factor for my 2 star rating because the food just wouldn't show up for hours. I'd place my order at 11pm (home from work) and then around 12, call and ask whats up? They say, we're busy, the driver is on his way, etc. Then 12:30, same story. 1am, same story. But I'm a nice person and I'm okay with some busy drivers. But then at 2:30am I realize, this food isn't coming. One time i even sat on the porch, beer in hand and smoking calmly for an hour only to have dominos tell me "oh the driver said he rang the doorbell and generously waited 15 whole minutes and no one answered." These problems are humongous because once you realize you wasted your time till 2:30am and didn't get any food, its not like you can order from anywhere else. Two out of four times this problem happened, I had friends over who had to leave and cancel our night because they were too hungry to stick around.

All too often, about 2 out of every 5 orders, items will be missing. Marinara is missing almost every time, icing for cinnastix is missing once in a while. Other times, the food is mixed up with other deliveries.

One time I ordered up my own version of a supreme pizza with mushrooms, olives, sausage and pepperoni and it arrived raw. They told me that their ovens weren't designed to thoroughly cook a pizza with more than 3 ingredients and it was my fault, i should have asked them to make it extra well done..?

Overall the food quality is GOOD, don't get me wrong, but their fail-streak in delivery consistency and accuracy problems gives them 2 stars. I would definitely order dominos more often, but 9 times out of 10, I dread that my food won't arrive again, so i choose other options and so do my roomates and my friends who were there to experience the...

Ok folks I just left a review on yelp so please take a look because this is the most unprofessional place I have ever encountered!!!!! I spend a week at this location $50-$70!!! And today just took the cake!!! The manager needs to be fired immediately!!! So I ordered online and it showed my 8 items which was 3 pizzas, 2 wings, 2 salads and A FREE DIET Coke because I’m a diabetic and can’t eat this food and I don’t want to be left out while the kids eat. I was waiting for the driver following on the app and I seen him pull up so I went downstairs to meet him at the door but when I opened the door my food was thrown on the floor!!!!! First thing I said wa where’s my drink he said “ no drink” and jumped in his car and drove off! I then reported it online but because of how rude and disrespectful and unprofessional the driver was I wanted to call in to speak to a manager to let them know about these issues. The manager then puts me on hold calls the driver on 3 way and the driver begins to yell and scream at me!!!!!!! What kind of business is this!!!! I shouldn’t be speaking to a driver especially when the manager then hung up the phone on me!!!! I called back and asked for the manager again. He was the one who answered and I asked why was I hung up on he then told me take it up with online I can’t help you! So folks I have written a review via Yelp which will be spread across all social media platforms. I will speak with dominos Corp to get some sort of resolution because not only is this unprofessional to the upmost but it’s a lack of value for the customers money. I will make it my business to spend extra money everywhere else before I ever order from this place again. They both should be fired due to lack of unprofessionalism, lack of empathy and overal just bad customer service! Folks if you value your dollar DONT ORDER FROM HERE the store number is #3932...

Slowest delivery service and horrible phone service! Ordered twice from this location and both times I've been let down with soul crushing agony of no pizza being delivered. First night I ordered and my order was never delivered because it was 9 minutes too late for delivery. Even though I had ordered it before 10pm on a weekday. Had to cancel that order. Tried giving them another chance and they totally blew it. Placed an order just before 10pm to still not have it typing this all out around 11:30pm. I never saw the delivery driver, never got a phone call even though I got a text notification saying the driver was on his way! I went out of my dorm building twice trying to see if I saw the driver or not, of course his delivery tracking wasn't working to make things more complicated than they had to be! Never got a phone call once again, and I never saw the delivery driver standing out there in the freezing cold. This store was a place I frequented when I lived off campus so I know its just a short 10 minute drive away! There's no reason why any driver shouldn't have a sign on top of their car because it can be hard to see which car is delivering pizza or just a student parking in the lot. As I type this, I still am waiting for my order of a medium cheese pizza and bread twists. I could have walked to pick up my order faster than wait almost two entire hours for this order to show up! This will be the last time I order from this location with either delivery or carry out! I'd put 0 stars...