Dunkin' — Restaurant in North Haven

I started stopping here after a change to work my schedule, and boy was that a mistake. The days I visit the drive through here are Tuesdays, Wednesdays, and Thursdays between 5:10-5:25am and almost every time, there's only 2 people on staff max, but some days, there's only one. The real kicker is that yesterday morning (September 14, 2021), I stopped by after picking up a client and we both ordered our usual. The girl at the window DELIBERATELY gave us the wrong bag of food and then asked us to give it back her while saying "next time, I'll just let you grab the wrong order ". To say these girls need to be retrained in customer service would be putting it lightly. Two weeks ago, when I'd went to the drive through in the morning, upon placing my order, the girl AUDIBLY complained about the amount of food I'd ordered WHILE I COULD STILL HEAR HER. If these girls hate their jobs, then just get a new job, but don't take it out on paying customers . I've visited several dunkin locations in my time, and this is EASILY one of the worst in CT, at least in the mornings. If you're in the area. Avoid this Dunkin' in...

Every single time I go to this Dunkin I have a horrible experience. It always seems to be the same uneducated, unprofessional little girl. This employee has a very bad and unprofessional attitude. She uses bad language around the customers and I have noticed children around when she speaks this way. She gives other employee's bad attitudes and she seems to be too busy flirting with male customers and given them her number while I am waiting to be attended. This is completely unprofessional and I will no longer visit this place. I asked her for her name and she didn't want to. I asked another employee for her name and they told me her name. This employee's name is Rachel and she is surprisingly the assistant manager of this place. Seems like management is very poor and the service is horrible. Hire managers that are not little kids and are not worried about meeting men at work. Maybe some training and explain to her what customer service is and the real meaning of...

Went before closing and the staff introduced her self on the drivethru speaker saying we are closing soon so you only have like 15 min…..(I am at a drive thru why would I want to be longer than 15 minutes anyways 🥴)…. I proceeded to order 2 small hot cocoa and the girl rudely said haha we don’t serve anything hot anymore… really ??? I asked for her name she refused to give it to me. Obviously I left. The staff apparently owns the restaurant and decides if they are willing to work rather than working during their scheduled time they also seem to enjoy being as rude as possible to make the customer go away. This doesn’t seem like the culture of North Haven and I will certainly not be going back if that is the culture of this establishment ✌️enjoy losing customers because your staff is...