Charleys Cheesesteaks and Wings — Restaurant in North Lauderdale

I felt disrespected as I did not want to go out for fast food however, I did because of my children and wish I stayed home with my first mind to avoid dealing with cross fires because my anxiety was pumping as Im sitting waiting.. As I ordered my food from the drive thru intercom once pulled around a car had skipped the line that was in front of me and behind the car that was in first of me after placing their order from the intercom.. If it was not an already placed order from Online Uber eats or Doordash the car should of been advised to come inside to place their order or drive back around in the line.. As sitting their annoyed FOOD was handed out the window uncertain if its your placed order or not (cross contamination) as people searching in your bags knowing they skipped the line who knows back in the window it goes 🤔Charley's not cheap my order was $35 plus (#122).. I feel their was no value for the customers in line who placed their order by driving thru not an skip around as I sit behind this car they then parked them after 5 mins felt more I was soon to pull off and go else where ( I knew my son wanted food so I sucked it up and when got to the window addressed it that the car skipped the line only to hear (I KNOW IT) 🤨and it was nothing much to be said I should have asked for a manger because at this point I did not want the order however, still paid for it ).. This kind of fast food malpractice is not a good one because you could truly causeand effect problems by handing out others food to hand to them afterwards this is a health hazard🤢... Staying quality committed over years has failed company values. This should be a no no because this unethical behavior almost...

I am writing to formally express my dissatisfaction with an order I placed at 11:30 AM for a 2:00 PM delivery. Unfortunately, my order did not arrive until 2:15 PM.

When I called to check on the issue, I spoke with a young woman who identified herself as the manager. Instead of acknowledging the delay or offering an apology, she gave several excuses, including claiming that she called out the name "Lorenzo." My name , not Lorenzo. This shows a lack of care and attention to detail.

I also spoke with another manager, and neither of them offered a sincere apology. Instead, they continued trying to justify the situation rather than simply recognizing the mistake and addressing it appropriately. As a paying customer, this was disappointing and frustrating.

Your team should understand that guests are what make your business successful. A simple approach of Believe, Listen, Apologize, Solve, and Thank can go a long way in creating positive customer experiences. Every negative situation can be a learning opportunity, but only if taken seriously.

I hope you take this feedback constructively and ensure your staff is trained to handle such situations more professionally...

It was my first time trying Charley’s I can see the food is fresh and good. A lot of fast food restaurants have a common problem and it’s the employees. When it comes to service that’s what makes the difference. I went through the drive-through order a chicken Philly. They instructed me to wait in the parking lot, I was waiting for about 10 minutes and I seen an employee walk out. Since I was sitting so long my lemonade was finished while I was waiting on my food. So I asked the lady that walked out if I can get a refill when they bring my food back out she told me you better come inside I am about to go back-and-forth. To my understanding she was already going back-and-forth bringing the food to different cars in the parking lot so I don’t understand what she means by she’s not going back-and-forth when she actually is. If the employee didn’t want to bring the refill for me she could’ve said it in a nicer, more professional way but the attitude recieved was unnecessary. I will give it another try sometime hopefully she is trained in customer service by...