Taco Bell — Restaurant in North Lauderdale

Unfortunately, this is another fast food place I wouldn’t recommend. They lack basic customer service skills and attention to detail. Any food establishment that operates like this can’t be trusted with handling my food. I went in for a pickup, stood in front of the pick up area for a good 5+ mins while a rep took the order of a couple ahead of me, and noticed this. The rep saw me come in but never acknowledged me even after completing taking the order of the couple before me; no hi, no welcome, no give me a moment be with you shortly, and no how may I help you? Could have asked if I was in for a pickup, after all I was standing at the “order pickup” sign, which is awkwardly placed. The couple asked if I was waiting to order. I acknowledged I was there for a pickup. The customers have better greeting skills than the reps here. I couldn’t get the attention of the rep as she quickly went off to the drive thru customers and never gave me a chance to say “I’m here for a pickup order.” I continued to patiently wait. The couple is leaving at this point, we discussed how no one has even addressed me standing there this whole time. The customer calls the rep over to assist me as I’ve been standing there waiting and no one has acknowledged me. It was wild. The customers seem to have better management skills than the staff here. Another rep was just putting my bag on the pickup rack just as the leaving customer demonstrated better management than the manager on duty. As the original rep or manager (not sure) began to tell the rep to hand me the food, I had to request a bag. I was appalled that I had to educate her on basic customer greeting. I’ve worked in customer service for many years and was always taught customer greeting day 1. How is it possible for what seems to be a manager to not know to greet the customer when they approach you, at the least. Places I’ve worked required us to greet customers as they walked in… It was unreal that no one took accountability or apologized. Standing there probably about 10 - 15 mins before being acknowledged for a fast food pick up order is horrible. Thanks to the other customer that called them out, I was being a little too patient. Maybe this experience was due to the manager on duty but I can’t recommend this...

This Taco Bell is garbage they have no customer service Christopher is the worst manager in the history of managing, we got there 11:53pm someone said “hello” my friend said “one second please I’m vegetarian and I got to look at the menu first”. Chris said ok she took a minute or less to look at the menu she then said “hello” no answer were there for 6 minutes saying “hello” we drove up to the window and signal them they finally came over we explained that we were waiting at the speaker ready to order but no one pick up. The girl at the counter say she can’t take our order at the window we told her we been waiting at the speaker for so long and you didn’t respond to us, we ask for the manager Chris said he is, I asked for the district manager number she gave me a number I ask who’s number is this “oh the store phone” she said she can’t give out the ask number sitting at the window giggling like something funny. They were so disrespectful and rude plus we couldn’t join that line again the line wrapped around the building. I’m taking this to twitter, Facebook, Instagram every website. Taco Bell needs better workers and managers how much time they running behind ask me to pull forward and backup they won’t see another penny...

tl;dr: I was the only person there, repeated myself several times, and they still got my order wrong. The staff were goofing off the entire time. Fast food is getting too expensive to put up with this kind of BS.

I dropped by for a quick lunch because the cantina soft taco is usually a fresh bite. There was nobody else in the drive through or inside the restaurant, so I should've been the entirety of their focus, but no. I had to repeat my order multiple times, clearly stating SOFT taco, because there was so much background noise from inside. I pulled up and all employees were just talking and vibing and basically doing anything but their jobs. I got my order, which took way longer than it should have considering I was the ONLY PERSON THERE, but when I got home I saw that I was given the HARD tacos which are not full of veggies and freshness, but covered in grease and cheese. What. The. Effing. Eff.

I usually avoid Taco Bell and this was just a reminder to continue to do so, no matter what. I did this to...