I found this restaurant on Yelp while searching for Korean BBQ options and decided to give it a try. I drove to North Miami, and upon seeing the restaurant from outside, I was hesitant to even step out of the car. The place looked dirty and questionable, not giving a good first impression. But I still decided to check it out.
I walked up to the restaurant with my boyfriend and my service dog and noticed a handwritten sign on the door that said, "Service animals not allowed indoors." I proceeded to the outdoor area with my dog. While walking towards the outdoor area, a waiter came out and informed me that we had to sit outside because of my dog. I agreed and went to the outside area, which was enclosed by plastic and had no air circulation ( imagine sitting here in Miami weather at 2 pm)
As I was taking in the surroundings, I heard someone ask, "Is he an ESA?" At first, I didn't know if they were talking to me because no one approached me. After a few seconds, I realized the girl at the counter inside the window, facing the outdoor area, was talking about my dog. Assuming she was asking if my dog was a service animal, I replied yes. The woman immediately responded by saying, "Well, he can't be here. Only service animals are allowed." I reiterated that my dog was a service animal. She then responded with a sassy and annoyed tone, "Well, then he's not an ESA then? He's a service animal...okay, you can sit out here" and threw the menus over the counter before closing the window in my face. I was surprised and taken aback by her attitude. At no point were we rude to her, but the minute she gave us attitude, I placed the menus back on the counter and said, "You have a really nasty attitude" before leaving.
Where is management? How can they afford to have someone like that working in their establishment? They lost two paying customers in less than a minute because of the poor attitude of their employee. By the way, if you are immediately adding an 18% gratuity on your bills, please make sure the tip is earned. And to the girl who worked at the window on Sunday, October 1st, it may be worthwhile to consider a different career path that doesn't require interacting with people or animals.