Family Cuisine

I’ve been going to this place since college. I found out about it because my good friend at the time used to get her laundry done next door at Maytag. Today however was the worst experience I’ve had with them to date. I called the restaurant on or around 5 PM to order dinner for pick up. I told the young lady my order and she confirmed it. It took me about an hour to get there due to traffic. I assumed my food would be ready just cold which I would’ve been fine with I just didn’t want to wait. I get there and not only is my food not ready a pregnant young lady behind the counter told me that she was taking orders today and she didn’t take my order. I proceeded to show her my call log and that I indeed placed an order at 5:11 PM. The pregnant girl gave me horrible service the entire time. They finally found my order (that the pregnant girls insisted I never placed) and they made my shrimp fried instead of grilled as I asked for on the phone. Long story short I ended up waiting an additional 30 minutes in the restaurant for my food. Throughout the whole experience there was one gem, another waitress (light skinned with braids) she did everything to try to calm me down and correct my order. She even double checked it before I left which was God’s grace cause the shrimp was still fried! Although I have been coming here for years the food quality has not improved but the service has deteriorated over the years. They just don’t care. They don’t answer the phone, they don’t empathize and they make you wait even if you call ahead. They won’t give you any concessions and if the pregnant girl is there she will give you attitude the whole time. The food is decent but it never feels worth it for everything they make you go through. I wish I could’ve gave it 1 star but because of the girl with braids I gave it three.