Domino's Pizza — Restaurant in North St. Paul

I've been using this Domino's for about 15 years. It used to be one of the most incredible locations I could find. In the last few years, it's really started to slip.

I stopped in for 3 carryout pizzas around 8pm on 3-4-2024. I sat in the parking lot right in front, where you can watch everything inside the store. I watched a delivery driver come straight in from his car and go right to the oven and start removing and cutting pizzas. He didn't wash his hands and couldn't even be bothered to roll up his, clearly, filthy long sleeves. Seriously, you could see visible dirt on his sleeves like he doesn't wash his work shirt. They have a sink literally 10 steps away from the oven.

I also watched a dude with a giant beard/goatee leaning over the pizza dough as he made pizzas. Beard nets aren't a thing? When I came in to get my order, I probably stood for 7-8 minutes standing a foot from the register, and nobody even acknowledged me, despite there being two guys right up front working the dough. I don't need a song and dance, but even a "Hi" was too much. As I watched all the pizzas come out of the oven, almost all of them had giant bubbles in the crust, including all of mine, not a deal breaker but not exactly fun to try and eat through those giant dough bubbles.

The store looked fairly busy, so I get it. They were likely slammed and in a hurry. But saying "Hello" to a customer or even acknowledging them isn't hard. I'm not naming names or giving descriptions, because I'm not trying to get anyone in trouble or fired but Jesus, maybe pull your team together and just go over a few common sense business procedures with them as a whole group. This location was great when the old franchise owner (John, I believe) used to run it, but the quality and service has definitely fallen a bit. It's still ok, but it used to be incredibly good! People would laugh at me when I used to talk about how awesome Domino's was, but it was true. This location used to be amazing. I guess nothing lasts forever.

I don't casually give out 1 star reviews, and the food is still good enough, but watching someone come from their car and start touching and cutting pizzas without washing their hands...

I have patronized this location for many years. Service and quality has declined dramatically! On 3/5/24 I placed an online order for a Large Extravaganza Pizza at about 7:00 PM. When ordered the tracker estimated 25-35 minutes for delivery time. After about an hour, I called the store to check delivery status and was informed they were short staffed and they would be leaving with my order within 5 minutes. As I watched the tracker, my pizza was sitting on the warmer for 40 minutes already at that point. After another 20 minutes the tracker showed it was finally leaving the store for delivery. I continued to watch the tracker as I watch the driver go about 2 miles in the other direction making multiple other deliveries before mine. I again called the store and asked to talk to the manager. I was asked by the guy on the phone why I wanted ty talk to her. After explaining my concerns of how long my food has been "RESTING" he again told me not to worry they were just short staffed. I told him if I could not speak to his manager than I wanted to cancel my order. Then he eventually got the woman Manager on the phone. I voice my concerns to her about my food sitting there for an hour after it was already made and that I didn't think it would be a good quality pizza by the time it reached me. She ensured me that it would still be hot and fresh. I finally recieved my order 1 hour and 45 minutes after I placed the order and it was anything but hot and fresh. The pizza was ice cold, the top was riddled with standing grease, and the pizza had started to discolor. Not sure that I'll be returning to this location after so many years of great food and great service, That has all apparently...

My grandfather ordered pizza for carryout. When I looked at his receipt, I realized that he was charged $16.99 for a cheese pizza and $16.99 for a pepperoni pizza. Dominoes has a $7.99 carry out deal. I told him he should go up there and talk to them about it so he did. Told him it was an online order only coupon. Well it doesn’t say that, it literally just says ‘Carryout only’. So I called up there and spoke to the manager who said that he didn’t have ‘access’ to apply these coupons for phone orders and can only be ordered online. Why are we penalizing older folks who don’t own smart phones or have the ability to place their orders online? I asked him why he didn’t tell him about the online coupon and he said ‘we aren’t required to disclose the deals we have going on.’ That’s poor customer service. My grandfather has been a recurring customer at this dominos since it was built but we will not be returning. Don’t penalize people for not having smart phones or the ability to order online. That is not how you maintain customers. If you want your coupons online only, specify that. Otherwise it makes it look like you just want to...