UPDATED The owner reached out to me to discuss my poor experience. I appreciated his apology and explanation for some of the hiccups that occurred.

Good food which was worsened by horrible customer service. I was planning on ordering from Bomber’s for a work lunch celebration serving a large group of people. I was in email correspondence with Bombers to ask some questions about the party packages that they offered about a week in advance of the event. I attempted to place my order via email (specifying which of the 4 large sides and 10 bottled drinks I desired with my party pack) but was informed by Christopher Cole that the restaurant only accepts orders day of and within 30 min of the desired pick up time. He said if I place the order the day of then I should have no issues getting the sides desired for my party pack. I tried to place the order on the online system but noticed some of the sides I was interested were not available, so I thought it would be best to call in the order. I called the restaurant and was informed by the assistant manager of the same policy but reassured there would be absolutely no issues if I called the day of to place my order. I clarified that all sides qualified for the B2 party pack. She said yes. My work event started at noon and I was told to call approximately at 11:10 am if I wanted a 11:40 am pick up. I called at 11:10 am on Friday morning and the phone kept ringing. No one picked up even after 10 minutes. I was stressed because the event was starting at noon. I tried looking online to order the package but AGAIN, more sides were missing from the availability. After about 15 minutes had passed on hold, I drove directly to the store to place my order. Upon arrival, I told the cashier Stephanie no one picked up my phone call when I tried to place the order. She walked to the phone, pushed a button (to turn the phones back on) and proceeded to ask what my order was. She did not once apologize for the inconvenience. In fact, she even had an attitude. When I placed my order for the party pack and told her which sides I wanted, she informed me that the sides I requested (Buffalo cauliflower and sweet potato fries) were not allowed with this order. Not once in my correspondence with two previous people (Chris and assistant manager) was I told this information. I was actually told the OPPOSITE. I ended up doing a double order of whatever sides were allowed and had to pay extra for the large sides I actually wanted. I did not have time to argue or bring this up to her because I was already running late since they did not pick up the telephone for me to place my order. I told cashier Stephanie that the assistant manager offered to give me free plates (boats) and utensils to eat with, and she said OK but I found out after I left the restaurant that those were missing from my order. I was able to get my order shortly after it was placed, but the amount of unnecessary stress placed on me due to lack of organization and customer service ruined the experience. What kind of restaurant does not allow customers to place orders in advance? And if you don’t allow advance orders you better make sure that your telephone line is ON so customers can place orders. And if you fail where’s the apology?!?! I had a clear time and date for a work event which required prompt placement of order, and due to failure of the restaurant to provide the means of ordering, it led to a very stressful and tight time frame for me to get food for my work party. Even before the date of the event, I had asked the assistant manager about the sides available in the B2 order and was told all sides are fair game. Chris never corrected me in our email correspondences either. That’s two “important” employees telling me one thing but It was only when I reached the register that I was informed this was not true and ended up with double orders of the sides that DID qualify. I still do not know who is right at this point!