Dunkin' — Restaurant in Northborough

Every Sunday after work I stop and get 2 extra large coffee’s and I give 1 dollar tip. A couple weeks ago the young lady grabbed the tip out of my hand and never said Thank You. Every day at every Dunkins I leave a dollar tip for 2 extra large coffee’s. That is 7 dollars every single week, plus the cost of my coffee. I do this to show how much I appreciate what you do and to thank you for making my coffee. I work very hard for my money and I don’t have to leave you a tip but I do. I just want to say, I know people are very difficult to deal with these days but Thank You goes a long way. Today I did not leave you a tip, first time ever. I’m sorry about that, but maybe next time you can Thank me for that tip I leave you every day. Thank You goes a long way with me. To the other ladies, Thank You for all that you do. I...

I hope it was a simple and unique issue...however DD has always been about speed/convenience/ accuracy. You depend on them to destroy the AM brain fog! Unfortunately, the simplicity of the $6 meal deal befuddled this location/service. Both coffees were incorrect to the order and undrinkable. This particular location is on a 1-way highway and there is no easy way to return even if you noticed quickly. The corporate feedback loop via the app is largely crude and cold too. They start with a blind points offer to make you go away, and if you try to leave any real feedback, it feels largely unwelcome as well. The aim feels more like a compounded negative interaction or bidding process to make you 'go away'...what happened to the historic DD customer experience that built the AM empire in the...

Even though there was a line for service, it wasn't a long wait at all. The employees are kind and friendly to each other and the customers too. This is a Dunkin' Donuts I would recommend stopping by to order. Great, happy atmosphere. Even when a mistake is made or something forgotten, the staff quickly acknowledges the error and fixes it right away. No yelling, screaming, or chatting amongst employees. Kudos for a well run...