Baskin-Robbins — Restaurant in Northfield Township

I ordered a cake for the 24th, took it home and went to go serve it to everyone at the party and when people started eating it it had a nasty taste and was the worst cake I have ever had. So I called to get a refund from the store and they told me no you can’t have a refund. So I called corporate to get this situation resolved and they took my information and sent it to the store. So today the district manager called me just to tell me I waited too long to call them and they will not give me a refund at all. I will never go to this company for anything anymore. Worst customer service I have had in...

This place has terrible customer service. I called looking for a cake and the lady told me that she's too busy to talk to me and hung up. Management should train their employees better. I was about to purchase a $35 cake, but...

The staff was very helpful and friendly. However the ice cream cake was stale. Regional or manager said the matter would be taken care of. They so far have not honored their word. The purchase was made...