TAP Sports Bar — Restaurant in Northfield

Let's just begin with the manager Taylor, was so disrespectful on Thursday game night. Reminding the customers of there closing time could have eliminated the entire fiasco and prepared us to have to move because the screen would change. ALTHOUGH the TV did shut off it was just changed to another channel. It was not secret that several customers were there to watch the Cleveland Browns game. Although she was not our server, she assisted with delivering food, and shockingly that was with a horrible attitude. I asked about my wings she delivered and her responses was an immediate CHECK "dry rub sauce on side is what you ordered" I was taken back but accepted her disrespectful mannerism to keep the peace. However as the game continued through halftime, the NFL Cleveland Browns game just switched while we sat watching without warning of any kind. The server was stopped by individuals sitting next to us and she indicated she would get the manager to them. I was totally shocked and disappointed with the disregard to the concerns without warning of the restaurant was about to close. She responded as if the customers were breaking the law by alerting security making everyone who was in the area subject to spectators. I have never been so embarrassed. We had to sit in the area waiting on our checks as the security guard stood posted at the staircase (exit for elevated area). After eventually receiving the checks, and the public shame, we had missed the game. Restuarants have to do better, COVID changed many things but customer service should remain paramount and all management should promote it. It was concerning that Taylor's behavior and attitude was supported and they (other managerial staff and security) felt confident in her performance as a representative of the MGM Taps' Bar and grill. I have made it a common practice to watch the games at the Casino due to fan duel, slots machines, big screens and eatery but with Taylor, as a Manager of hospitality I have to revisit my patronage. The attitude was directed to a table of African American women, who were visiting Cleveland from California, and we should be more hospitable. CUSTOMER SERVICE IS STILL IMPORTANT...

Maryann Ryan Xena/Linda Gabi Megan Chelsea Debbie Jazzy. they are the only reason to go there. The service is amazing that's what keeps you coming back for more. The food unfortunately if your looking for a night out and a nice place to eat make sure you grab something before hand. Before the kitchen used to put love into what they do now the ticket orders are just another order. It's done fast and poorly there's no love into the food making. The quality of products they are using for the price you are paying is somewhere to that of getting your meat from a guy in the back of a van. It's poor cut, instant everything and they have Chef MiC working overtime because everything is microwaved. BUT. when your paying $40 for a meal and you don't eat it or complain because the service is so good that's something amazing. That place used to be about the experience and now it's just a numbers game. Thanks to the original OGs that still look up and smile and give us that experience still- what happened? The top executives could learn a thing or 2 from the names I listed above. Seriously spend a day woth them in their shoes and see how amazing these employees are and the experience they bring to their guests. Remeber there's another casino not even 15min away and we choose you for a reason! Not for the food but the service and a lot of people could learn from these guys other employees, servers, valet, back of house, food and beverage managers, and...

This company has extremely poor management. I showed up her for my first day to help in the kitchen. I was greeted by an extremely rude chef in the kitchen. Never introduced herself just rudely said get to work and detail clean their dirty kitchen the lazy employee don’t clean themselves. I was hired to be a line cook and help for the night. While being the only white cook I was kept off line to clean while all the employees played on their phones and broke out into arguments with each others about doing their jobs. I did everything I was asked to do and spoke to the chef why she was treating me this way. While the chef apologized and said she under a lot of stress as she has two chefs out and her employees are under union and don’t listen. She said they have a huge problem with them staying off the phones and listening. Mike the front of the house manager was included in this conversation. He said I can understand the job was misleading and he would see about correcting the job description and title to detail cleaner. Management have no control over the employees as several arguments/fights. between chef and employees broke out on my very first shift here. Employees slack off and long waits for food while fights and agreements happen in the kitchen. Needs...