Dunkin' — Restaurant in Norwalk

Good evening, if that can be considered good... I want to inform the manager and higher-ups, however: that tonight at 10:18 I drove up with my grandmother to place an order. I said hello and my grandmother said hello again, to which we heard an unpleasant, demanding voice from a girl in the microphone who informed us that she would not serve us because we had said hello to her twice and told us that we could go to the dunkin' donuts in Connecticut avenue & all we wanted, it was absurd. I then asked her name, to which she replied (is not your business 🤔) Please deal with this rude saleswoman and put her in her place and show her how she should communicate with customers we have been customers of your establishment for almost 20 years and maybe even more my grandmother, so we would like you to pay attention to this If you need information about this situation we can provide it to the manager and tomorrow we will definitely report it where necessary!!! so people be careful here When you want to buy something in the evening she works I really don't even know what to call her a person who can spoil your mood and your family and friends so be careful with this...

I had the worst customer service experience, I was waiting for one sandwich and the employe handling the food section decides to take care of a large order after mine. I was waiting 15 min for one sandwich , I told him I’m still waiting for my food he began to curse and ignore me. I then asked one of the ladies to please make my sandwich she brushes me off and said “your order in coming”, after finally telling four different Dunkin’ Donuts employees that I would like to cancel my order, the guy who took my order 15 min ago had to do my sandwich.

It was a terrible experience the employees didn’t care about how their customers felt and they ignored the fact that I was waiting for a long time, very disappointed to see how people care very little about creating a great and speedy experience for their...

On April 4th I stopped at the location on 195 Main St, Norwalk, CT at around 2:25am. First i sat at the drive thru intercom for 2-3 minutes (there was no one in front of me or at the window when i got there) with no response. When i then said "Hello", she responded rudely with a "Yea, how may i help you". I paused for a moment again she said rudely "Hello can i help you". I told her to hold on a moment and then ordered a bacon egg and cheese on a croissant. She asks me if that was all I replied yes and she says "Drive..."

I drove around to the window when she took my payment, she did not greet me or give me a receipt. She gave me my food without thanking me for my service as well. This is by far the worst experience I ever had at any Dunkin Donuts. I will not be returning to this...