The Sono Baking Company & Cafe — Restaurant in Norwalk

Sad to write this review as I used to love the sono baking company. After calling in my order this morning and walking in to pick it up I was immediately met with attitude from your two women working the counter. After receiving my food, I asked if there were utensils in the bag for which I got a quick but annoyed “yeah.” I waited for my small latte with oat milk, and was also met with attitude when receiving that. I get out to my car only to notice there were no utensils in the bag causing me to walk back in to request two sets of utensils which I was rudely told “they are behind you”. About 15 minutes after drinking my coffee I realized I was not given oat milk but in fact whole milk and have been sick ever since. I wouldn’t have even cared that much besides the fact that the girls there look and act like they would rather be anywhere else but working...

This place is a social experiment: How much are you willing to cough up ($) for food while tolerating poor service?

I spent $25 on a medium matcha/milk, and a breakfast burrito (with no meat).

When I got the matcha, it had WAY too much powder and wasn't properly mixed at all. After "interrupting" an employee conversation, I politely asked for more milk, to which the employee turned to another and said "I guess our Matcha isn't for everyone". You don't know how to make matcha. It's POWDER, you CONTROL how it tastes each time.

After we waited about 20 mins (in an empty restaurant) for our breakfast "burrito" ($14.50), it came as a tiny, sad little roll. I assumed for the price and lack of meat, you'd be getting a comparable serving; This is borderline a scam.

Your restaurant is an absolute joke. I will not be...

Based on my recent visit, I reduced the number of stars to 3 unfortunately. The food quality has been degraded and service was not satisfactory. Buritto sandwich has been one of my favorites until today. Something has changed in the recipe that made it a bit watery and less tasty. Same to the omlettes. Regarding the service, stuff french toast was one of the items we ordered and we received the regular one instead served by the same lady who took our order. I told her that order was incorrect and her response instead of apologizing was "no that is what you ordered and the other was is more expensive". Really? It the response you are giving to your customer? Instead of apologizing and trying to do something to fix the mistake? She eventually changed our order but it will certainly remained...