Galaxy VR — Attraction in Norwalk

Notice all the 5 star reviews are people who only have 1 review.

2 bigger VR machines are $10/ride. Rides are 3-5 minutes. Smaller ‘VR machine’/the ball pit is absurd. It’s a screen you throw balls at. Not in a fun way. It was $10/person, unlimited, but a series of games from ~2003 including candy crush.

After that it’s the arcade games. At $5/game. There are 4 that work on the card you can buy. One is the coloring game you can do for free at Norwalk aquarium or la Guardia airport. Another is basketball, but don’t expect the score to deliver tickets or prizes. It’s just to shoot a ball at a hoop. Space invaders and claw machine don’t work on that card. They last as long as a single game - so 2-4 minutes.

Any place with any sort of arcade is better - and cheaper - than this one. So absurd it almost...

The arcade experience was disappointing to say the least. Initially, we waited for about 30-40 minutes after opening hours, with the lights off the entire time. The staff weren't transparent about what was included with the gaming cards, so after purchasing two $30 cards, we found out they didn't cover the claw games or the main VR ride/game (which I had communicated to them we wanted to participate in). We had to pay extra for those separately. Additionally, the variety of games was poor, with many out of service, and such varied age levels there were not many options for the girls. It was frustrating and could have been avoided with transparent information from the staff. We left with money still on the cards, feeling like it...

This place is the death of hope.

Confusing prepaid card system that only works on select games (the rest of the games you need to whip out your credit card AGAIN); the ride-on games never work and are sitting in darkness taking up half of the overall space. For such a wonderful mall, this is a missed opportunity to actually attract and make money off of families who's kids really want to play. How cute to Make this an old fashioned arcade with skiball and fun things that everyone can get into...or at least just install games that actually work so this can be a destination for kids. Families are eager to entertain kids at the mall so please lift a finger...