Domino's Pizza — Restaurant in Norwich Township

Disappointed but not surprised after seeing these reviews. We called to make a change to our order (red sauce to white sauce because Uber eats didn’t allow the change even though it’s a very common offering, even on their website) and immediately the way the man answered the phone you could tell he was irritated. While the order was being placed we decided to make the call, to catch it before the order was fully put in the system. I told him that we’d like to make a change to our order; he immediately cuts me off and says “well it’s probably already being made so we can’t do anything.” I then tell him we JUST placed the order as I was calling, it wasn’t possible. He then sighs very loudly and says “I’ll see if I can do something about it.” I tell him we just need to change the red sauce to white sauce, he loudly says “HUH! WHAT!?” So I repeat myself, slower and he immediately cuts me off and screams “I GET IT! YOU DONT HAVE TO YELL AT ME”… no one yelled, I literally didn’t even change my volume, just slowed down; he was on speaker phone and all my friends heard, they all were just as confused as me and were honestly telling me to cancel the order because how can we trust someone like that to make our food. I then say, in the same tone, “I was not yelling, I was repeating myself because you said you didn’t hear me.” All I have to say is, whoever picked up the phone June 7th at 6:53 PM needs to get a grip of their emotions or find a job they will actually enjoy. Outside of this, it’s already been over a hour since we placed our order and we still haven’t received it. I can’t help but think it has something to do with the man who answered the phone because we live LESS than ten minutes away and we all know it doesn’t take a hour to make a pizza. As a paying customer I don’t want to be heckled over the phone when it was a really simple request that did not require all that attitude nor have to wait over a hour for food we paid for. Please pull the call if needed; it says all calls are recorded on your phone line so I would love for upper management to hear this!

Had to edit! After all the attitude, him confirming the order wasnt through yet and waiting over a hour, no red sauce. Will NEVER...

Back Story: I have verizon service and get periodic rewards from their partners. I got a free pizza reward for Domino's (ie listed as a partner in the deal) decided to use it on date night to get the kids pizza. Went online per the instructions, followed them, but had an issue getting the code accepted. Went to the help menu to solve the issue, was directed to contact the local store for online ordering issues. Called the store, guy answered, I told him the issue I was having. He was nice, said hey just give me the order, come in and we'll help with the code once your here. So I did.

Now I drive 15 mins to the store, wait for the pizza to be ready, come up when it is, tell the guy behind the counter all the above. A guy to the left, says hey we cant do those in store, you have to do online. I then tell both guys the same story as above thinking it would sink in that I called to resolve this, was told to come in and thus why I was standing there. Guy on the left (while making a pizza) turns to me and says "sorry cant help you" then turns back. Guy at the counter shrugs his shoulders and says sorry. Now i ask to speak to a manger, counter guy points back to the the guy making pizzas and says HE is the manger. I said well who is the store manger, he again points to the same guy. So now I am getting frustrated, turn my attention to the manger (now that I now know he is) and say well who took my order, your guy told me to come in, now I am already late for date night, your telling me you cant help after I was told to come in. He goes to the computer, looks to see who took the order and points to a guy in the back and says " well it was him, but he doesn't know anything and shouldn't have told you that" I really couldn't believe what I had heard. Not only was he not willing to make right what one of his own employees set in motion, but just through them under the bus as justification? Yeah a sad say for...

Decent location, customer service could use some work. TLDR at the bottom. Had a minor issue with my pizza delivery in which one of the pizzas was not cooked all the way. (No, I'm not talking about the gel bits on the side). I called and asked if there was a chance I could get it replaced. The gentleman on the phone started off by saying "I'm not sure how much I believe that" and asked me to come in so he could verify. I had just come home after a long shift so this was mildly inconvenient. I had only eaten some of the crust (yes, I'm one of "those" pizza eaters), and I wasn't going to eat the rest anyway so I came in. After showing him the pizza and digging into some of the raw dough, he said the only way this could've happened is if someone took it out of the oven early, and started on a new one. After it was made he said to come check it before I leave and that it "looks the same to him" despite this one being cooked through (most notably the crust). I'm happy there was no real pushback while I got this issue solved, but the entire time it sounded like he was just trying to deny that this happened. Especially with the comment over the phone. Part of me understands there's probably a lot of people who try to snag free food like this, but at least try to fake sympathy until you know if the customer is telling the truth or not. Don't make them feel like contacting you about the quality is wrong. The new pizza had a good kind of crunch in the crust rather than feeling like I was biting into paste, so once it was remade it was pretty good.

TLDR: Pizza was raw. Employee didn't believe me, and made it very known he didn't believe me. Once he saw the pizza he tried to single out accountability off of him which really didn't matter. He still remade the pizza but made me feel like I was doing something wrong by contacting them. New pizza had much better...