Papa Johns Pizza — Restaurant in Norwood

Called store...on hold for 15:46 While on hold- got my computer out & ordered on line. Tip $7.56. Received email 17 minutes later my order was "Ready." Went to store (2 minute drive). Order was not "Ready." After 10 minutes I asked if those 3 pizzas they put on the warmer were mine. The lady seemed aggrevated that I dared to ask and was short and rude in her answer, walking away with a sigh, eye roll and slight head shake. Meanwhile I waited another 12 minutes. When the pies were ready, she huffed as she brought them to the counter and sarcastically said "these are yours." I reminded her "you might want to watch your tone." Needless to say, she didn't watch her tone and continued to berate me as I was leaving the store (58 minutes after the initial phone call). I kinda regret the...

Last night I ordered a pizza for my family. After an hour I checked the delivery tracker and it said it was delivered but it hadn't been. I called to check in and they said "you have to wait until the driver gets back to our store to see what happened". I said that's not acceptable, send me a pizza, I have a child waiting for their dinner. The person put me on hold for several minutes. Then my husband called, and the person went off on him saying how rude I was, like he didn't hear everything I said? Eventually they told him our pizza must have been stolen off our porch. But nothing has ever been stolen off our porch and the driver never knocked. Worst customer service I've ever gotten. I work retail and this place is seriously...

I recently ordered a chicken Alfredo Papa Bowl a week ago. Now this was 3rd time purchasing this item because I'm new to it. So I get back to my office only realized they literally half the ingredients than the last 2 times. I was tempted not to call for a credit but my coworkers talked me into. I called it in talk to the manager and explained myself. She took my credit and I was fine with that. Today I ordered my coworkers' meal and I called in my credit. I get back to my office and it's literally the same issue for both our bowls. I rather not call in credit because the manager could have just told if they were cutting back their portions I would have understood and purchased something else. Papa John's Norwood...