SPoT! — Restaurant in Norwood

I went in this morning with my sister. We got in line at 9:02 AM. It was a long line so we looked at each other and said all right we have to be patient. 31 minutes later, we made it to the register and placed our order. 20 minutes after that we were still waiting for our food. We asked about our order. The girl said it’s on the grill now we looked at the grill. There was nothing on the grill at all. She decided to ignore us at that point. When my sister had finally lost her patient because she had been lied to and it’s been 50 minutes in that shop and we still hadn’t had any food. My sister was standing at the register. I was still sitting at the table. She asked for a refund several times then the skinny little guy behind the counter turned around and looked at my sister and said oh be quiet. You haven’t been waiting 50minutes. We both know how to tell time.

My sister finally said brother this guy just told me to be quiet. Well that was it. I had had enough I got up I walked over there and I confronted him and I said hey did you tell my sister to be quiet? We’re paying customers in the store and it has been 50 minutes since we walked in here.

He ignored me, kept turning his back to me because he knew I was trying to take his picture which I have and will post with this review. I will also be calling the owner/manager whomever that is above those workers. I would genuinely like to know from this person if it is their policy to tell customers to be quiet because they inquired about why it was taking so long to get a damn breakfast sandwich.

The woman who was working the register gave me my money back when she saw me approach minus the drinks because we had consumed most of them and that was fair. I understood. As we were walking out, there was a gentleman who decided to chime in and he said oh they’re leaving. We’re all happy about that Aren’t we and some people at the table next to him chimed in as well laughing at us because we had the nerve to complain about waiting so long. This place is full of local Norwood people and they’re very protective of it. It seems they don’t like it when they don’t recognize people at least that’s the impression we were left with and that’s really sad that can’t be good for business. This place was also very unorganized behind the counter In my opinion everything was done very haphazardly. There was no dedicated person for the register or just making the very elaborate time consuming coffee drinks or just someone handling sandwiches or takeout orders. There was no organization whatsoever And things wouldn’t have been so bad for us if they had been the slightest bit apologetic about the wait instead one of their employees decided to tell us off by telling us to be quiet. Customer service just doesn’t seem to exist anymore. Enjoy yourselves, Norwood we won’t be coming back to the Spot. They say a good breakfast sandwich hits the right spot, but this spot was definitely not the right spot. When we left there, we went just a few minutes away to the muffin House Café. The line was just as long at this place but within a very reasonable 11 minutes we ordered and had our freshly made to order sandwiches and that’s how it should work. (and yes, the picture of the person you see is the person that told us we should just be quiet)

This is an updated response to the owner who responded to my review by telling me to be quiet just like her employee so obviously she does not care or he. Is business really that good? This was going to be the end of it as far as I was concerned I left my review. I said my piece I was done but no more get ready to see your negative review all over the Internet. I’m going viral with this thing, and your response laughed that off.

You know what I changed my mind I’m not gonna let you get to me and take my joy and that’s what you’re trying to do. I’m satisfied with leaving my one star review and letting everyone read it on Google maps. I’m not going stoop to your level cause you’re just a petty little person who isn’t worth...

I love giving reviews here on Google, what I don't love doing is giving bad or 1-star reviews. I figured I would check out SPoT! after a coworker recommended this place for breakfast/brunch, who said they're sandwiches were AMAZING. Unfortunately, I never got the chance to try anything.... So get to Norwood at 7:30am, and I have to be at work for 8am. Upon entering, I saw a sign on the front door that said "Due to staffing problems, the bakery will be closed Mondays and Tuesdays (pretty sure it said those days). Thinking that I can wait about 20-25 for a breakfast sandwich on a Friday morning (also Veteran's Day), but I should have read the reviews about the wait time ahead of time. YOU LITERALLY NEED AN HOUR (if not more) OF YOUR TIME TO WAIT.

There were about 7-8 people in front of me, along with some people at the tables who are either waiting for food or have already eaten, but from the looks of those poor unfortunate souls, looking at the counter with yearning for breakfast, they were all definitely waiting for their sandwiches as well.

Anyways, there's ONE guy working the grill with all the eggs and bacon. It looked like her was the ONLY person working the food part of the bakery. He was getting the bagels out of the oven, filling the the bagels in the baskets, cooking, toasting bagels and making the sandwiches and bagging them. One women was taking orders and writing them on little slips of paper that would then get placed on the cutting board with all the cold cuts, cream cheese and lettuce. Now, back to standing in line, still about 7 people in front me, there are still at least 5-6 orders on the counter that either have already been in the process of being made or still need attention. There's another women behind the counter, but she is standing around, only calling out the names of completed orders, making coffees and not doing anything remotely helpful with managing the orders, but there's not one after the other. The orders are being so slow, slower than molasses, the least this woman could do is assist with the sandwich making, or at least slice and toast the bagels. I get it, you're short staffed, but make you need to take the orders and have the other lady at the register helping make the sandwiches.

After waiting for about 20 minutes and knowing that even if I had been able to place my order I know I wouldn't see it until after 8am. Left without buying anything. I guess this is how it always is. But best of luck to this place it seems like they're successful business and bringing in a lot of money.

I still want to try their food, but maybe I'll have to try later in the afternoon....

You order will take 35-60min so time your day accordingly. What began as a very happy trip and excitement to try this “great” place out, turned utterly sour. I had a bridal dress appointment and was under the impression I had plenty of time to grab a “quick” bite from a “great” bagel place. I remember texting my partner, I found this cute place! Such disappointment. I waited for 45 min before going to the cashier to check in on my order (after seeing someone who ordered after me pick up their order). I went up to ask letting them know I’ve waited 45min and was rudely told to talk to the cook. And I’m way polite, I never say when my order is wrong and just quietly eat what was given.

I was told “He’s putting it down now. Talk to the cook”. I actually did go check to see if my order under Jackie was in with the cook. He just mumbled and wasn’t sure. When I went back to let the cashier know and say I really need to go. Can I just get a refund. I was again provided the same response: “Your order is already being made”. You can’t believe my internal frustration.

I didn’t have time to wait another 30-45min. I had already been patiently waiting for 45min…Due to my appointment, which I was running 10min late now, I was never able to get my 2 bagel order. I never received a refund and just had to walk out. No bagel sandwich is worth the amount of time waiting AFTER you’ve put the order in. They’re quick at taking your money and slow at delivering your purchase.

Note: The cook makes the order in batches. They collect tickets and then place it down on the griddle when enough tickets have been queued. So if you’re one of the unfortunate souls who ordered at the beginning of a “batch” your order will not be put on the griddle until all orders are made. The folks are friendly enough when you order, but have a different tune when you decide to check in on a breakfast bagel order (scrambled eggs and cheese) when 45min have gone by to them sternly tell you “it’s being made right now”. I will never get that time or money back.

The only reason they have a line at this place is because of how long it takes. Beware. Also: you don’t need a “new system” to be faster. At the bare minimum, yell the order to your fry cook and get them eggs and protein on the griddle ASAP. The cook is 5ft away from the cashier. I’ve seen teenagers at diners with more...