Baskin-Robbins — Restaurant in Novato

We arrived a little after 8 pm and would never have found this Baskin Robbins because the lighted sign was not illuminated. After the following experience I later wondered if it was not working or just turned off. One of the young girls working there was standing at the entrance when we arrived rolled her eyes and went back inside, apparently disappointed to have customers coming in. It smelled like dirty mop water inside, the strong ammonia scent forced us to get our order to go. Our server, dressed in what looked like pajama pants, refused, for some reason to open a new container of chocolate ice cream for the banana split we ordered, instead telling us they were out! Seriously? We could see the unopened container with the word "chocolate" sitting in the freezer case! The oldest of the 3 girls working, possibly the evening shift manager had some sort of "phone drama" going on that was apparently more important than serving customers so she left the store & went outside to continue her call. Turns out the other young lady was just a friend back behind the counter. To be fair, I sincerely hope that the young lady on the phone didn't have a serious family emergency, etc she was having to deal with but if I'm the owner of this store I'd be checking up on the level of customer service, or lack thereof, the current employees are providing. We definitely...

This has got to be the worst BR I have ever been to not only are they rude to the customers they are also rude to there own employees. I have been in there several times over the last month pretty much everyday and never once have I left there happy they are so rude and slow I went in there one night and online it says they are open til 10 pm I went in at 9:01 and the kid said they were closed I said well online it says your open the kid says to me well that’s googles problem not ours pretty much pushed me out of the door and then shut the door and locked it on me I have never been treated that way by anyone my entire time ever going to any other BR. So the next day I went in at 11am and told the girl how rude the guy was the night before and she told me it wasn’t her problem becuz she doesn’t work the night shift. Well ok WHOS PROBLEM IS IT THEN? The entire staff should be fired or this store should just shut down no one seems to like there job there and lately I have been driving all the way to Rohnert Park so I didn’t have to deal with rude ass kids that they having working at the Novato baskin...

Worst customer service I’ve ever experienced. Drive 30 miles to Grant Ave Novato location 5 minutes before they open. Waited out front, the female employee inside clearly annoyed I’m there, 11:00 unlocks the door, doesn’t say a word to me. I ask for 7 gift cards, she mumbled “no gift cards” I expressed my frustration after driving the distance I did only to find there are no available gift cards I asked she has any other alternative ideas, she says no. I understand these are stressful times but that type of treatment is unacceptable! So I went home and googled that location, the reviews!! One horrible review after another. Poor management BAD...