Finnegan's Marin Restaurant & Bar — Restaurant in Novato

I was excited to go as I hadn't been in years. I'm a 3rd generation Novato resident who recently relocated back to Novato after 10+ years. Sadly, I was disappointed. My meal was decent, its hard to screw up a burger but my daughters meal was tasteless and cold. My husband's meal was ok but the portion size was fairly small considering the price. As a rest, he was left hungry so I gave him half of my meal. Our daughters meal turned out to be free that night which would've made up for my husband's meal had it been something we wanted to eat. I realize prices have gone up everywhere and especially on food. Had the service been better it would've made up for the price! The server was polite but in my opinion inexperienced. Our to go order was completely forgotten and had I not reminded him we would of left empty handed. In addition, due to the Togo meal being forgotten it wasn't included in our bill. When I asked why, that is when he finally realized he'd forgotten. Instead of running a new bill while I decided how I wanted to pay, he just stood there and told me what it "would be once he added it" then continued to stand there watching me even after I said I would likely pay cash. There was no reason he couldn't have stepped away and put the order in that he'd forgotten. Its basic serving etiquette that you allow a patron to decide their payment choice privately and then you return to either run the card and return with receipt for tipping or close out the bill and provide change if needed. You do not stand there staring while they are deciding. It was numerous errors usually made by someone inexperienced which Im hoping was the issue. Regardless, detailed and thorough training of the position can make up for inexperience, if its done right. I suggest stepping up your game in that dept. by allowing new servers to shadow more experienced staff until they are able to provide the service people are expecting. Plus, good servers bring repeat business. When I go out for a meal, I expect someone else to cook, serve and clean up for me, that's what I'm paying for. I also understand that good help is hard to find especially in Marin where the cost of living is so high so Im willing to give it another chance. Plus I love the location and the outdoor seating. The live music was great, not to...

I have noticed that I have been overcharged on my bill on more than a dozen occasions. Initially, I gave the benefit of the doubt, assuming these were honest mistakes. However, the frequency of these errors has raised serious concerns about your establishment's billing practices. When I finally addressed this issue recently, I was met with an unexpected and unprofessional response. Instead of resolving the matter, the bartender was not only dismissive but outright rude. To make matters worse, I was told not to return to the restaurant, which felt like retaliation for bringing up a valid and justifiable concern. I have always enjoyed coming to Finnigan’s Marin, but this experience has left me questioning your commitment to customer service and fair business practices. Given the circumstances, I would appreciate an explanation as to why this has happened repeatedly, as well as steps you plan to take to ensure this does not happen to other patrons. Furthermore, I hope you will address the manner in which this situation was handled, as no customer should feel unwelcome or disrespected for trying to resolve an issue. I value transparency and accountability and hope you will respond promptly. My goal is not to escalate this matter but to give you an opportunity to rectify the situation and regain my trust. I look forward to hearing back from...

I love the food here but this place takes FOREVER to get to you. I went today and it took a considerable amount of time to get plates out. It's not an isolated incident either. Every time I go here it take a long time and we end up being there for a couple hours.

Today they had an easter brunch and I figured it would be busy and expected a long wait but to my surprise, it wasn't that bad as far as guest volume goes. Another nice surprise was that they installed an outdoor sidewalk seating area that was pretty nice.

However, I was shocked at the overall wait. Even with the volume of diners there it still took forever. I noticed that the waiters support staff were pretty much non existent as well. Diners had to flag people down for things like refills.

Another shocking thing was that the usual sunday dollar mimosa was $7 for easter brunch. The table sitting behind up flipped out over that. We were shocked too.

If they could find a way to get the operation to run more efficiently I would go more often and they would turn a bigger profit but as is I wouldn't recommend this place unless you have about 2...