My Thai II — Restaurant in Novato

Review Update 3/7/24: Following the last two times we dined here (last week and tonight), we are cutting our losses and going to our favorite Thai place in San Anselmo. The food at this restaurant is good. The service seems to be hit and miss. It seems our table was ignored the entire time we were here tonight and last week. They took our order, dropped the food and that was it. They seemed to go to every other table for refills, etc, but skipped our table. The last two times we dined here (last week and tonight), we ordered green curry fried rice. I swear, both times, they gave us basil fried rice. We could not taste any green curry and it had egg plant. It still tasted good. I find the food at this restaurant to be good, but as another reviewer stated per their review approx. six months ago, it seems we got the same cold/unwanted treatment. Oh well. Moving forward, we'll go to our favorite Thai restaurant in San Anselmo. Too bad this place couldn't provide good service.

Initial Review: Really good food. Sometimes the wait to be seated is long, but it's worth it. We have a tendency to come in the evening during the rush, so a lot of the time, we end-up waiting to be seated for about 10-15 minutes. The place is tiny, so there's not a lot of wiggle room, but the ambiance is nice; reminds me of a miniature Osha Thai across the bay.

The chicken spring rolls are so good! Not too many Thai restaurants have chicken spring rolls; usually only vegetable spring rolls. The green mango salad and yellow curry was delicious. This is definitely our go-to Thai place...

I'm glad they're here in downtown Novato.

When you enter My Thai (II), you are warmly greeted at the door and you get a lot of nice touches of authentic Thai decor. It is tastefully appointed and a great place to meet friends, bring family or even date night.

Their staff is friendly and service is surprisingly fast (more on this later).

Their selections are very tasty. We ordered Yellow curry, BBQ duck (yum!) as well as Pad Thai which are a favorite of my kids. The food is DELICIOUS with authentic flavors. Note that it is not as spicy as "true" thai cuisine but then again this is Marin County where most have no idea of what true thai spice is all about. Also I have kids and there's no way that they could handle that. However I will go back on date night and explore that option.

When we ordered our food came out really fast. The place has several tables and 2 front of the house staff. I'm sure it might be different is it was packed on a Friday/Saturday night but we lucked out that day.

My family and I were so impressed with the experience we went for it and ordered 2 desserts. Fried Bananas and Mango sticky rice. Both were were AMAZING!

Although the competing Thai restaurant is nice, this place is a much nicer overall experience. I would HIGHLY RECOMMEND...

Absolutely HORRIBLE HORRIBLE service!!!! Delivery is well over 20 minutes late, and I've been sitting "on hold" for over 5 minutes to get a status. They've left the phone off hook so I can hear everything. Obviously I have been forgotten about.

As it stands order still has not showed up after restaurant puts me on hold, then hangs up on me, then LIES to me saying the driver was in front of my house. When I challenge her given I was standing in front of my house she then says "okay we will cancel your order" - yea right you had the food prepped and enroute especially when you were so quick to cancel the order. Lies. She then asks how can we fix this "well ... you can prepare the order and deliver it", then she says "we are too busy". This is now after 45 min after it was suppose to be delivered and 1 hr and 45 min after I placed the order.

Eat24's customer service ("they are slammed right now" message auto chat response) and this restaurant really pisses me off right now....