Five Guys — Restaurant in Novi

Our 3rd and likely last time at this particular Five Guys. Our 1st visit was wonderful, 2nd was fair and this one terrible. The hamburgers were undercooked, buns soggy and tomatoes far from ripe while the French fries were sparse and overly salted. We went back and asked for new tomatoes and received two green slices which we tossed. The atmosphere temperature felt like those you associate with the morgue… way too cold and unenjoyable while the employees seemed quite bored to have to attend to our order. All in all one complete disaster. Our meal price was $25 which inappropriately happened to be 40% higher than a thoroughly enjoyable meal at Culver’s earlier in the month. So for the time being we’ll see if Culver’s can maintain their recent high standard and give Five Guys a chance to review their operations (at least at this particular...

Hey so this is a slightly different review. Firstly, five Guys rocks in general and I’ll eat here anytime.

I’m leaving a review because one of your staff members - young skinny gentleman with glasses - offered to help me change my tire tonight. I didn’t catch his name, I was flustered and pissed because I had a complete blow out and had a 16 hour work day and was trying to get back home when this happened. He mentioned he only saw his dad change a tire but stopped on a cold night to offer help. I eventually needed to call a service as My lug nuts were not coming off but, this worker offered me food from work.

I’m writing this in hopes management sees and praises/rewards this young person. He was so nice and went out of his way to attempt to help a stranger

Thank you, whoever you were. The Cajun fries you gave...

Today is my wifes birthday and she wanted five guys. So we placed our order and picked it up on the way home from our entertainment downtown. We just got home and there isn't a single one of our three burgers (mine hers and my sons) that was made correctly. Missing patties, wrong toppings and to top it all off her burger had tomatoes on it and she won't eat anything that has tomatoes on it.. honestly disappointing as a birthday dinner. If you want accuracy, stay home and make it yourselves or go to a different place that's what I learned tonight.. shame, we both love five guys but this is a big stain on our opinion...