East Coast Pizza — Restaurant in O’Fallon

I understand they just had their grand opening for this location near highway K, but the service was not good and the food was not worth the hour wait. Not only that, they didn't bring the food out in proper order, Instead they brought out my side of fries 40 minutes before they brought me my sandwich. My boyfriend recieved his sandwich 25 minutes before I recieved mine, and his sandwich was missing toppings. not only did his sandwich not have all the toppings it comes with from the menu, his sandwich had a small piece of wood, like a splinter or something IN HIS SANDWICH. So to recap with food, it was brought out in the wrong order, missing toppings, and had wood in it. Now as for as service, it was lousy. All the male staff practically stayed out in lobby flirting with female customers instead of working. Majority of the female staff had attitude with each other. The staff didn't seem to have the training to properly take orders or serve customers. The only staff who worked her butt off was a nice girl named Cheyenne, she not only tried to get the front counter organized but tried to help customers at tables as much...

We were excited to order from East Coast Pizza as it's our favorite style of Pizza and I love supporting a small local business. I order a 14 inch extra sauce, extra cheese pepperoni & sausage pizza. What I received was a $23 dry pizza (no extra sauce in sight) with barely enough cheese to call it the standard cheese. I called the restaurant and was on hold for 5 min 45 sec with no one answering. I hung up and called back. A young man answered. I asked him if I had placed my order correctly (extra sauce and cheese) he said I had. I ltold him that I just wanted to let him know that I didn't receive that. He stated I should have receive that and that he was busy and had to go. From any business, all I ask is that I get what I ordered and paid for.....nothing free or comped. It is disheartening to know I passed 5-6 other pizza restaurants to order pizza from a local business and couldn't receive what I paid for. I would have emailed the owner/manager but the website didn't have a "contact me" section. Very...

Extremely unprofessional group of kids running this location. There was one table in the restaurant not one person checked on. Didnt get order correct and proceeded to say they just didn’t offer that anymore after returning because they didnt tell us when we picked up our order. Also didn’t think to refund our money for something they couldn’t even provide. On top of the terrible service it took an hour and half for a pizza...