Mad Martha's Homemade Ice Cream — Restaurant in Oak Bluffs

If you’re black then expect racist and biased service at this place. I had a prejudiced and frankly appalling customer service experience that I had at Oak Bluffs Mad Martha’s yesterday. The server who was working around 4pm on 8/9 was appallingly rude to both me and all of the other workers after I asked for a sample of the Cat Crunch flavor that is not common to ensure I liked it before buying. Every other customer being served (4 customers being served by 2 different servers on either side of me) were given a sample right in front of my face which is quite a normal gesture for an ice cream shop employee to do for a customer. These customers were treated with kindness and respect. The store was not busy with customers. Unfortunately when I then asked for a sample like the 4 other customers being served right next to me, this staff member proceeded to yell at me for asking for a sample and that I can’t have one, and when I pointed out that everyone else is holding a sample right in front of my face, she screamed at me and the other servers. The customer service from this employee was truly appalling and I will be leaving a 1 star review for your establishment unless the issue is somehow rectified. You tout inclusivity with a pride flag in your front door but yet you treat people of color with the utmost disrespect and differential treatment like we are still living in the...

Beyond terrible! I emailed brook with Nathan cc Seventeen actual times. I can get this ice cream pie in Edgartown where we are staying? No, Brook answered, only at Oak Bluff-ok I say. I would like to pick up on Tuesday-No, brook answered. He needs me to pick up on Wednesday bc it’s their busy time. Ok, I say. Can we get some decorations on this birthday cake? No, says Brook, you need to decorate yourself. Ok, I say. I emailed them today to say I would be in as promised. No response, so sure it’s ok -so, we load in an 80 yo, 3 kids under 10, 3 adults and head out to collect cake. NO cake. That’s right, no cake. When I asked to speak to one of then, Nathan doesn’t apologize, but man-Splains to me that there has been “ a miscommunication “. That’s all, end of story. Well, first he said Brook forgot to get with the cake maker. Then he said there was a duplicate order and they just sold my cake to someone else. Both clearly fabrications. Offered nothing, just repeated there was a miscommunication- So, not an islander, but will never do business at Mad Martha’s again. And yep, sharing my story with my island people. Entire family both inconvenienced in a big way and also disappointed!! Oh-we pivoted and picked up similar cake on the way home from Dairy Queen!!! It was perfect!! And, I...

I have been coming to Marthas Vineyard for as long as I have been alive, and have been going to Mad Marthas as long as I can remember. There ice cream was always delicious and its somewhere I frequent with family members and friends. Upon discovering I was lactose intolerant at the age of 11, I was dissapointed that I would never have Mad Marthas ice cream again. Though, Mad Marthas frozen yogurt was something I could definitely settle with. Whenever my friends or family would go to get ice cream, my father, who is also lactose intolerant, and I would have something to get. This was taken away from us in 2022 when we learned that Mad Marthas was no longer serving frozen yogurt, and have switched over to a vegan-friendly Dairy-Free ice cream made of coconut and oat milk. I'm not a naysayer, so I tried it of course and was severely dissapointed. Coconut milk also does not settle in many people's stomachs very well. Now, everytime I come to Mad Martha's, my father and I watch as my friends and family enjoy ice cream, while your alternatives are utter garbage. Restock Frozen yogurt and maybe you would see the return of some valued customers. Even just simple vanilla. Or god...