I went to pick up an order for one of the delivery platforms. The food wasn't ready at the pick up time that the delivery app said it would. I had to wait 18 minutes. Absolutely unacceptable. They are wasting drivers' time by having us wait that long. Time is money for the delivery drivers, and it's costing the drivers money by having them wait this long. I could've picked up and delivered another order for that time I wasted here. I can understand if it's a five to ten minutes delay due to some circumstances, but waiting more than 10 minutes is absolutely unacceptable. This is the 2nd time I had to wait almost 20 minutes. The 1st time they didn't even start making the order until I got there. What were they doing when their tablet or computer alerted them that they have an order from doordash or grubhub? Clearly it wasn't a priority for them. Otherwise they would've paid attention and accepted the order and put in the order for the chef to make. Instead of accepting it and putting in the order right away, they wait until the driver get there and then put in the order and make the driver wait more than ten minutes. Evidently, they aren't staying top of things. I literally witnessed the guy behind the counter putting in the order when I got there. Seems like doordash and grubhub customers aren't the same priority for them as other customers who comes in or order over the phone. Otherwise, they would make sure delivery platforms orders such as doordash and grubhub are made on time and ready for pick up. If it wasn't for the delivery drivers, their business wouldn't be doing well. I am pretty sure delivery orders such as doordash and grubhub play a major role in their revenue. So, they need to respect the drivers time. Otherwise, the drivers will avoid picking up from this restaurant, because no driver would want to lose money by waiting such a ridiculous amount of time. If the restaurant can't handle the doodash and grubhub orders and keep it ready for the drivers in a timely manner, then don't be partnered with doordash and grubhub. Hope the owner see this review and correct the issue and do better.