Marco's Pizza — Restaurant in Oak Ridge

We order delivery from marcos about once a week. We order online and delivery shows up without any problems. The food is also very good, but tonight...I got a text saying it had been delivered, but it hadn't been. Marcos was using door dash for the delivery and the driver wouldn't answer the phone, so I called the store. The guy that answered the phone put me on hold for a manager. When the manager picked up, she said she would look into it and put me on hold again. A 3rd person picked up the phone and said they'd have to send it again and it would be 45 mins and they'd need my payment info again. I was about to ask some questions and he just cut me off and put me on hold. After holding for about 10 minutes, he came back on and asked for payment info again. I just told them to forget it and refund my money, which they said they did. I get that door dash drivers don't work for marcos so they don't care, but what bothered me was that no one at the store seemed to care either and seemed relieved that I just wanted to cancel the order. I felt a very low priority, which is the opposite of the way it should be imo. Everyone makes mistakes, but it seems like someone should want to make it right and no one did. We'll just order papa...

Amanda and online order for salads , I wanted extra meat extra bell peppers extra spinach extra tomatoes , after I paid the 31.00 for two salads . I called the store after I paid and specifically asked to have all the side ingredients put into an extra container , because I know from experience if you ask for extra ingredients on stuff sometimes they don't put the extra ingredients on there . I went and picked up my salads and noticed there was no extra containers so whenever I got home and opened them up it looked like just a regular salad put into a family container there was extra bell peppers and spinach that I could tell the meat really didn't look any different from a regular salad . I even noticed that there weren't any croutons on my salad. I called the store and asked why I did not get any croutons on my salad he sort of stuttered in disbelief and said well we don't have any why didn't you tell me when I picked up my salad I did pay $31 for some salads that weren't to my expectations . I have been a very loyal customer to Marco's Pizza but I will never ever buy anything from them again I can go food City and build my own silent a whole lot cheaper than a 31.00 I spent a day what a...

They've got good pizza and I'm sure that the normal customer service folks are probably decent but the one in there today is the epitome of worst case scenario when dealing with the public.

Call the store with a simple request their delivery driver is blocking the driveway around the back of the building where there's a drive-thru and then a pass-through so that people can park around the side of the building. When asked if it was possible for the car to move so that people could drive through their response was why and our responded that I had a trailer and he asked if I was making a delivery and I said no I'm just passing through I have to park around the side and he said well you shouldn't bring a trailer through there you'll just have to wait until my delivery driver leaves....

I'm not driving through the grass and parking and went into talk to them and say look whoever is on the phone needs to have their attitude checked when they're talking to customers because you just lost one and he said I don't want a customer like you anyway and he repeated his you shouldn't bring trailers into a parking lot spiel....

Yeah negative 10 out of 10 would...