Kilovolt Coffee — Restaurant in Oakland

Great food and coffee. A good stop for a quick, easy bite. Staff are friendly, direct, and warm.

Ambiance is good for a quick stop. Very simple and straightforward.

The atmosphere, however, felt chilly. Our car had broken down in the rain, so we need a place to duck in with our dog and sort out next steps. We were told that we couldn’t stay with our dog - which makes good sense. The barista offered us a cup of whipped cream for our pup, which was sweet. We asked to wait by the door, as it was rainy and windy outside. Staff agreed, but shortly after we were asked to wait outside. Our dog had barked 🤦🏾‍♀️

This place is a cute but tight squeeze - not much coverage outside from the rain and wind.

Honestly, I understand about not allowing pups inside - it’s code requirements, after all. The part that was difficult for me was the mixed messaging - we had originally ordered the drinks to dine in, and it seemed like it wasn’t an issue. Then, we were asked to move, so we went by the door to stay out of the rain. Then we were asked to go outside. I would have appreciated clarity from the start, and some grace with the heavy storm.

For context, Bennet is 11 years old, small-medium (25lbs), and our car broke down on the way to a veterinary appointment. We didn’t need much - just a few minutes to wait for our Lyft to arrive.

All in all, stop here with a pet if you’re on a walk and it’s a sunny day where you can get your drink & treat and keep walking. Don’t plan to linger...

I have been a regular customer at this coffee shop for two years and today received the worst customer service I have ever had here. The register person knew nothing about the menu items and seems very spaced out. The coffee was lukewarm and when I asked for a warm-up, I was told no and rudely told I would have to wait four minutes for a new pot. when I commented to my companion, not the staff!! that I felt like I was in the twilight zone I was then attacked by someone I think is in management and told there are two other coffee shops I’m welcome to go to if I don’t like the service here. I managed a coffee shop for over 10 years and in my experience, this is not the way to build customer loyalty or community. I wasn’t even speaking to that person nor asking for their feedback about where to buy my coffee. There was no attempt to understand what I really needed and it was definitely met with contempt for asking for something after having paid $20 for drinks and a sandwich. Not sure what the issue was, but I will be sharing this experience on all social media platforms, as well as Google and Yelp. Oh and also trying the other 2 options...

They have pastries from Starter bakery, which are great! The coffee… meh, it’s hit or miss. I usually order a latte and more often than not it ends up being just expensive coffee with milk. Not a dealbreaker, but not great either.

The worst part about this place is the staff though. Most are rude and just not appearing to give a darn. The other day, I ordered my usual small late (online order). I waited inside for 15 minutes, noticing that there’s a small late sitting behind the counter but figuring it’s probably part of someone’s larger order since it was not called/placed on the shelf they have for mobile orders; the order was placed about 5min before I got in the store. It wasn’t even particularly busy that day… one of the baristas was having breakfast at one of the tables, and there were only a handful of people in the shops or outside.

I want to stop giving this place my business, but unfortunately options are limited in the neighborhood and some days I just want a latte. Or… a...