Pollo Campero - Digital Kitchen Oakland — Restaurant in Oakland

Walked in to order. I’ve been to other Pollo Camperos before and had a good experience.

First of all, this is not a normal restaurant or a food hall. It was purpose built for delivery drivers with lockers to pick up food. It’s confusing to order in-person, but is done on a tablet to the left. There is a counter but it’s really designed for takeout only and the interior is more like a post office than a restaurant.

I waited 40 minutes for a simple grilled chicken order. The chicken and sides themselves were quite good, and I guess if I had this delivered instead, it would have been a fine experience.

The ridiculous wait times and sterile atmosphere here mean I would not...

The food is very good and everything but the waiting time after they give you an hour in which they will lie I had to call more than once after more than an hour passed when I spent my waiting time is something stressful Give them an hour and you get to pick up and it turns out that you have to wait longer than they told you. Yesterday I had a terrible note aside that I had to wait almost two more hours for my order.

I give it 3 stars because the...

I ordered at 11 in the morning for the food to be ready at 4:05 pm. They claim they did not receive my order. My family gathered and we have nothing to eat and they cant accept my new order. And its last minute every restaurant is packed. Dont order food through doordash cuz customers service wont be able to see your order. order through their online so customer service can even help resolve your...