XENiA Mediterranean Kitchen - Oakland — Restaurant in Oakland

This is a ghost kitchen, not a real restaurant. The food was adequate but nothing special. French fries were mushy. The experience is clearly intended for online delivery, not customer pickup. There is no XENiA-specific signage whatsoever (because XENiA does not really exist), you walk into basically the back end of a commercial kitchen, where there is a small waiting room with electronic lockers. A crowd of angsty DoorDash drivers loiters, awaiting orders from countless faceless "restaurants" operating out of the same soulless kitchen. You scan a QR code, enter the order number, and then once the food is ready an assigned locker opens with your food inside. There is no customer-facing staff to interact with if you need anything or have issues. The online ordering didn't ask if we wanted utensils, none were provided, and there was nobody to request some from and none available. Fortunately I had some spare forks in the car. Also, the website advertises 20% off an order over $20, but it was impossible to actually get this discount in the cart. I also suspect if some of the other reviews here are legitimate... just read through them all and consider for yourself. There's much better food of this type available in Oakland. We wanted to try something new, and should've done our research. We won't be...

I rarely leave negative reviews, but I feel it’s important to share this. I ordered from this kitchen recently and ended up with what felt like full-blown food poisoning within 30 minutes of eating, I had intense diarrhea, and a few hours later developed chills and a fever. It completely derailed my day

I can’t say for sure what exactly caused it, but I hadn’t eaten anything else that day and the timing was too specific to ignore. It’s frustrating to get sick and honestly dangerous given my condition.

There was also a BOGO offer which now makes a lot more sense. Seems like they were trying to he to get rid of ingredients almost...

Ordered food for pickup. They said 6:50 pm. I got the food around 8pm. I had never waited for a take-out that long. It was hard to reach them by phone. The front person kept telling me the food was coming but nothing. Communication sucks! Finally, they said didn't see my order because the time for pickup said 7:50pm on their end which is a lie. Very horrible customer service. Won't...