Burger King — Restaurant in Oakley

I came into this Burger King hoping for a BK Veggie. The cashier rang up my order, but was then was yelled at from the back that there were no more veggie patties. He was very nice about the whole thing, and while I don't blame him for the mistake, it would have been nice if he could have checked. What bothered me was, neither he, nor another cashier knew how to refund my money, which I had paid for with my debit card. So he had to wait for the shift manager, who not only made me wait, but when she finally made her appearance, came to the register, took off her headset, slammed in onto the counter and said " I can't listen to this anymore, this guy is irritating me!" indicating to me that she was leaving a customer on the other end to talk to themselves and not be served. Not only was she rude, but she was filthy. Her white managers shirt was in need of a good wash, as was her hair. At this point I was no longer interested in eating there, so I received my refund and left. I'm so glad I did because I then witnessed two other employees smoking at their cars in the parking lot. Who wants to eat from a place that has dirty and rude employees? Not me. I won't be giving my business to this...

My daughter and I went through the drive through...the guy at the window didnt give me my receipt with my change so I thought it would be on the bag when we got our food. To begin with they were not busy at all and not only did it feel like it was taking a long time to get our food, as we Sat at the drive through window for several minutes when the same guy I paid when we first pulled up to the window came back to the window and asked me if I had paid yet....I said yes he said ok brb..about five minutes later we got out food...it looked like it was all there (2 #1 meals) so we pulled away. Once we were ready to eat it we noticed that both whoppers with cheese that we ordered didnt have cheese. Then the one set of onion rings I ordered was completely undercooked...makes me think they took frozen onions and tossed them into the microwave for 30 seconds and pulled them out...unedible but I'll never know. Also, when I went to check my receipt to see how much I paid for the cheese that we did not get. There was no receipt taped to or in the bag. The people working the shift this evening need to...

I am very disappointed with my experience today February 20, 2024 I went through the drive Tru and ordered one meal and 3 value items got to the window paid and the employee/ manager a young girl had me waiting 10 minutes for my food then she gave me my oder when I left I realized she did not give me one of my items I had to turn around and return and go inside then she ignored me when I was inside I called her twice she finally came to help me and started arguing with me I brought all the items back inside and she was still arguing with that she gave me everything I told her keep the food to give me my money back she left then came back and asked for 3 cents before she gave me my change I had my 3 kids with me I had to take them out the car in the rain just for them to leave hungry and disappointed. I go to this burger King all the time and have no problem with the older manager but this young manager has a very bad attitude and bad...