Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Oakville

First visit to this Papa Murphy's. The manager and his peeps running this store are in dire need of a lesson in Customer Service 101. While placing an online order, I found no way to communicate a Special Request so I telephoned the store after placing the order. An employee placed me on hold (not really - I heard the entire conversation - SO RUDE WERE THE WORDS EXCHANGED!) 'Did you even put them on hold? They've heard everything I just said?" I politely made my request to the manager once he decided to talk to me and he agreed to the special request. To simply cut the pie in half. Initially, he was reluctant to oblige me, stating the pizza wouldn't cook properly. FALSE. But I presented no argument. I've had this request granted EVERY SINGLE TIME I've placed an order at any PM locale. He did finally agree but when I arrived to pick up my order, the request was COMPLETELY ignored. THE MANAGER COMPLELELY FAILED ME. Then, I asked the employees to correct what was promised, they looked at me like I had four heads. What a bad experience, despite the fact the request was, in and of itself, trivial. What could have been so easy to appease a paying customer turned into a lost customer. If these young people were store owners, this presumably would have played out differently. Ultimately the employees failed the store owner. There is no place for RUDENESS or customer apathy, EVER. I experienced it here firsthand. Sad but no big deal. Since there is no shortage of good...

The $5.99 pizza used to be our favorite sausage pizza and we are from Chicago. Missouri pizza is bad except for a few because they use Provek cheese. Hate it! Anyway last two times they now lowered the price and lowered the quality of the sausage with some ground up excuse for Italian sausage which is more like ground beef and is tasteless. I put every spice you can think of in but it still is terrible. Last time we will get them. Evidently the boss is cutting corners and lowering quality to save money....

The pizza was great, the online experience & customer service not so much… first, online they ask for a tip??? For what? You don’t deliver, I paid online, when asked where my order was, the one and only employee acted like I was bothering her… I told her I had never been there before… I had to drive to you to get my order not the other way around… Deliver my pizza and I will tip you well, you don’t deliver I’m not giving you some free money for doing your job… your not a waiter, your not a...