Thi Ni Thai — Restaurant in Oberlin

Even though the food and layout are exceptional there is a huge service issue. A friend of mine was dying to take me for an entire year. We finally went a few days ago. Long story short, we were waited on by the owner (awesome human), but when it came time to pay, a random gal showed up and took our cards. We SIMPLY requested the bill be split evenly with the two beers being placed on my buddies card.

17 minutes she was gone. She came back finally in front of the owner and handed us our receipts. Unfortunately for her my phone notified me that not 1 but 2 charges were made to my account. She messed up the simplest of requests but instead of immediately notifying us, she took it upon herself to refund the card and then...RECHARGE THE CARD. You NEVER run a customers card more than once without their knowledge. And to the fact that she wasn't even going to tell us.

Now I have transactions still pending and who knows when it will be fixed but the moral of this story is, it does not matter the atmosphere or the food, the service is the most important and when you lie and or are dishonest with a customers money, you have failed. Not sure if i will ever return. Wasn't even...

Amazing!!!! My bf and I dined in for the first time last night and enjoyed our whole experience! The atmosphere is very relaxing and has a cute almost tiki bar feel to it by the colors and decor. Our server, I believe her name was Madeline or Madison, was very friendly and informative, making sure to ask us about our dietary needs and if we have allergies. She seemed very well trained and made sure we were getting what we wanted. Our drinks were delicious and I get so excited for unique cocktail menus, and theirs certainly didn't disappoint! I got the Thai Basil margarita, and my bf got their version of a whiskey sour. We shared the spring roll appetizer that was on special, it had pork belly. Omg!!! The flavors were so bomb, and the sauce it came with was perfectly paired!! My bf ordered the curry soup with ribs, and I got Shrimp and tofu phat Thai. Our dishes were so beautiful, and the flavors were so exotic, complex and balanced. The ingredients are fresh, their spices are authentic and we are so looking forward to coming back soon! My bf said that was the best meal he had all year, and we are...

This was very disappointing. We arrived and it was busy so we sat at the bar. We waited over an hour for our food to come out. Lots of other parties who arrived after us received their dishes and finished and left before our food even arrived. No one communicated that the food was running late and we had to ask about our meal after 50 min... when it finally arrived it was all brought out together, our appetizers and main meals. They were variations of cold and hot (temperature wise) like they had set the curry aside for 30 minutes. They forgot the grilled chicken I ordered and that came out immediately? The food was ok. It wasnt the best Thai I've had and while we were kind to the servers and tried to be patient, waiting over an hour for even a brussel sprout appetizer to come is unacceptable. We won't be coming back here. We travel a lot and this might have been the longest I've waited for food ever. Especially with no communication. Sad. There's promise here but can't get past the $ spent for a very...