Express Pizza & Subs — Restaurant in Ocean City

Disappointed seems to be an inadequate word here.... We have been coming to OCNJ for years and years and Express is one of the things we look forward to the most. This was our first visit under the new ownership, and likely our last. Pizza was way overcooked (should have expected that, given the example photos on their new website menu). The Italian hoagie used to be my favorite on the planet....but tonight, it was meh (cheaper meat supplier?). But the absolutely worst was my wife's Buffalo Chicken Cutlet sub.... see the photo attached. No buffalo sauce - and the sub was basically a few chicken fingers stuffed into a roll with a partially melted string cheese stick. There was nothing "cutlet" about it.

We had heard the food quality went down and the prices way up - our visit tonight confirmed the food quality, but I didn't feel like the prices went up too much.... certainly reasonable for a beach town.

I am curious about all these 5-star reviews -- looking at the wording of their posts and posting trends, I am not so sure those are all real people. Some are, I'm sure, but others are...

Went to express for a long time. Always great food, bread crumb crust pizza was great and am a big cheese steak guy. Everything was great . Now, I can't say that anymore and I really want to help new owners. What I would do is try to bring back cooking styles, and food quality by talking to previous owners, humbly ask them to train your cooks and find out the supplier of meats and other menu items.. copy the food and cooking... You will have a thriving business.. There is no sense in reinventing the wheel here..maybe even asking old owner to come in and show you his secrets and who he bought from. Hey, I know it's a big pride sandwich.. but it is my kind advice. Really do wish you well, your Help at counter was good guy and very respectful.. Cheese steaks just really had no taste.. and little spot of cheese. One of my favorite places to eat has become a favorite place not to eat.. I really hope, although this review will be hard to read, it is read and understood as being constructive criticism to help see problems and correct them . I am willing to give it another go in a...

Placed an order for pickup. Order given over phone, repeated by server, all good. The order was for 3 cheese steaks, 2 large cheese pizzas, one tuna wrap came to $97.00 and some change. Picked up order, got home and found tuna wrap w/provolone, lettuce, tomato was now a Turkey club? 2 plain cheese pizzas where the cheese bubbles on the top of each pizza were black/over cooked. In my book crisp is not black/overcooked! When my wife called to complain and correct the tuna wrap debacle she was told it would take 30 to 40 minutes to correct? They made the mistake they should correct it immediately! My wife walked around the block to to the restaurant to force a quick resolution while we all (10) waited for her to return. Our dinner was now cold. We were very disappointed! Never had this problem with the...