Reef 118 Oceanfront Restaurant — Restaurant in Ocean City

Room 227 was the worst!!! This was my first vacation with my special needed son with cerebral palsy, in which was not accessible by no means, never once was l offered any help by staff to assist me or anything suggested to accommodate us. Plenty of guests assisted me with opening of doors and such as. The room was not what was emailed to me with the beach view, based on the fact that l could not push my son to the beach, because of his chair. The room smelled of stale odored feet as if the carpet never been vacuumed, bits of pieces of paper were scattered on the floor. Very poor conditions and when you call to complain it's as if you offended or was getting on the nerves of the front desk. The room was extremely hot with a raggedy fan that made more noise than air circulating,The beds were as if we were sitting and sleeping on box springs. I requested extra pillows due to my son medical condition, had to wait over 5 hours for 2 extra pillows, l needed trash bags and wash cloths, l was given 2 bags and 3 cloths. I didn't know that the rooms did not have housekeeping unless you request, ridiculous, beings though Covid 19 still exist, and what happens when you have young or older adults that wear adult protective underwear and needs to be change and trash bags are give 2 at a time. There were no amenities equipped for handicap period. The staff seemed very racially bias. The guests were more accepting and helpful. Children were running up and down the hallway screaming all hours of the day, night, no parental control, playing on elevators from 22 nd floor down to Lobby. No type of shuttle bus to boardwalk, considering it was 7 miles from hotel. Nothing to accommodate out of town guests properly, maybe their favorites. I'm really sorry that l was robbed of my first time experience in Ocean City wasting my time and money on this place. I did go to a local motel that was more hospitable in 24 hours than the 4 days in the Carousel. $397 was truly taken from me and l will allow my family members and friends to truly overlook this place. I spent over $200 in food alone not knowing what to expect. HIGHWAY ROBBERY! AND COULDN'T EVEN REST OR ENJOY!!! Suggestions Highly Recommended Customer Service Friendly At All Times ☝Cleanliness at All Times ☝Consider All Guests, Especially If Little Children Are Traveling, Versus Those That Are Not Traveling With Children, The Inside of The Hotel Is Not A Playground and People Can Get Hurt ☝Offer At least A Continental Breakfast ☝First Impressions Are Truly Lasting Impressions, IF I COULD GIVE A...

Was a guest staying here. Tried calling to place an order. Number didn’t work. Walked downstairs with 2 of my children to place an order at the front desk. Was told to go to the bar section to place my to go order. BTW also asked for their number in case I needed to place an order in the future as we were there for a week and mentioned that the number listed online didn't work as it routed me to the hotel. They told me to go online and find the number. That should have told me something in hindsight. Well walked up to the bar as instructed with only 1 couple seated at the bar and was immediately told I couldn’t be serviced because I had my 2 kids with me. I asked if I could just place the to go order and walk my kids back upstairs and return to pick it up. Of course, the gentleman refused. Went back to the front desk. Asked for the manager who simply said oh I will go talk to him .No offer to make things right or even take my order Afterall he was there when I first walked to the front desk to first attempt to place an order with my 2 kids . Well, there are so many restaurants in town to be treated like this. No wonder the restaurant was empty. Not to talk about the fact that the carousel is outdated...

I have been visiting ocean city for years for vacations with friends and family members. I have always loved the summer time but the off season vacations were just as great because it wasn’t as busy and I knew I would always find a good hotel for a good price! This was NOT the case with the carousel. I remember staying here as a teenager when it was $300-400 a night during the summer and that was a lot of money to me back then. Years later I am visiting again as an adult and am extremely disappointed (see pictures below) I understand with Covid business are short staff but they shouldn’t be overcharging for the rooms they simply can not keep clean. We were hoping the advertised indoor heated pool would at least be a nice place for us to relax but that once again was not the case. The pool was cold and did not look like it had been cleaned in weeks. The hot tub was also just pool water with jets on and a dirty garden hose pouring out hot water from a sink in a closet. To say the least we were not happy with our stay and will not be giving this hotel our...