I used to love going to Dougies growing up, the food was always great, a fun atmosphere and overall it was just exciting. We visited on mothers day and from the moment we stepped in everything was off. We sat at the table and within 2 minutes were asked to order before even being able to look at the menu, when we informed the waiter he seemed annoyed that we didn't know yet. Once we did finally order he was just confused by everything and didn't quite understand what we were ordering. The blooming onion came out very bland, then once our main dishes were brought out and the side of corn on the cob rolled on the floor as the server brought it to our table and she didn't seem to care or notice. We called the waiter over to tell him and he said he'd bring a new one out. Once we get the bill which was on his phone and not even a print out, we see we were charged for the corn two times when it wasn't ever supposed to be a charge since it was the side dish for our entrée. After having to argue with the staff they finally made it sound like they were being nice when they removed it even though we should have never been charged. Honestly just an overall horrible experience, food was ok, will not be...
Read moreExtremely Disappointing Experience – Burnt Burgers & No Response from the restaurant
Ordered delivery from Dougie’s BBQ (2 kids’ burgers, a Pastrami Burger, and a Baby Back Rib Burger). One of the kids’ burgers was burnt so badly it was hard as a rock and completely inedible. The other kids’ burger was burnt as well. Not well done. Burnt. The two adult burgers, which I ordered cooked medium, came out well-done/borderline burnt and were dry.
This was supposed to be my family’s dinner, and it was absolutely horrible. The attached photos show exactly how the food looked straight out of the bag – I can’t imagine how something like this leaves the kitchen.
I reached out to the restaurant directly, twice, before posting anything publicly, hoping they would address the issue. I didn’t even receive the courtesy of a response. That silence tells me all I need to know about how much they value their customers and...
Read moreI am a huge fan of the dougies chain. One upstate ny is 🔥,the one in Baltimore 🔥, and the big hit is the junior combo but in the dougies in deal the potions are small and the food is not as good. Junior combo in Baltimore is about 18 and it’s a way larger portion, the one in upstate ny is 23 or 24 and large portions and in deal it’s smaller portions for $28. The junior combo usually feeds 2 people easily and the one in deal I was literally starving after splitting with a friend! I ABSOLUTELY DO NOT RECOMMEND DOUGIES IN DEAL. THE OTHER BRANCHES ARE LITERALLY MY FAVORITE PLACE TO EAT! SHAME ON...
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