Jack in the Box — Restaurant in Oceanside

Hello manager, I walked into your establishment this evening, got the cashier’s attention, and said hello out of common courtesy, it had been a long day, and I was just trying to brighten someone’s mood. It went quiet for a moment, and I thought maybe it was a language barrier on my end.

I ordered 2 tacos and a drink. Simple enough. The time was 7:45 PM. By 8:05 PM, I realized I was the only customer there, and I could clearly see about 10 tacos sitting in the warmer, probably waiting to be sold. That’s 20 minutes already. I gave it another 5 minutes, this time standing up. In my head, I thought maybe I was too short, and they just didn’t notice me. Still, common sense would suggest that someone might ask if I needed help but nope.

Finally, I found some strength in the name of the Lord and walked up to the counter. One of the young ladies told the other, “You’ve got a customer.” I thought to myself, She’ll remember me I’m still the only one here.

I politely said, “I ordered 2 tacos.” The cashier quoted me the price as she entered it into the register. I reached into my pocket and handed her the receipt. She looked at it probably checking the order number, date, and time then glanced at the screen. Without a word, she turned around, handed me the tacos and the receipt, and walked away.

I said “Thank you,” but she didn’t say anything back. * Here is one fact that stands, the same person that served me today is featured on a photo by one of the customers 5 months ago, therefore I don’t...

I went to this Jack in the box location after work and I orderd 20 tacos and 3 cheeseburgers and 1 Grilled chicken salad. When I got my order I didn't get my salad and I told the lady at the window that my salad was missing, she then said that I said chicken sandwich and I told her no I said grilled chicken salad. So she then tells me ok I will give you the lettuce and you can put the patty from the sandwich on the lettuce. I was tired so I said fine. I get home and I see that she only gave me 10 tacos! I called several times and call went straight to voicemail! So I get back in my car after a long day of work and it's 10:30 pm mind you I go back and this time I go inside and she looked at me and she asks me can I help you? I explained to her yes I was just here I went through the drive thru and you messed up my salad order and I get home to see that you only gave me 10 tacos! And she asked me if I wanted to place my order! I said no! I already paid and I want my other 10 tacos! When I looked at the warming plate there was a big mountain of pre made tacos there! I told her that I already paid and I am not paying again. She gave me my 10 tacos and that was that. This is not the first insident at this location 1900 mission ave. The service is bad there. They need to have a person that can understand English and take the orders correctly. My family have been customers there for Many years but if this bad service continues then I don't want to go back. I am pretty sure that she is the manager at...

Warning! Deceptive practices. I ordered a #30 combo. Pancakes, eggs, sausage OR 1 slce of bacon, hash patty AND it comes with a drink OF YOUR CHOICE. Menu board read $5.29(+tax) The girl when taking my order tells me I can have both sausage AND bacon. I ask how much more is the cost "only pennies difference" so I agree. I ask for orange juice, "oh slight upcharge for that". Then she says "homefries or extra pancakes come with that meal, which would you like?" Never have had their home fries, I choose that. When I go up to pay my bill (I am in the drive thru) my bill is $7.96! A difference of $2.10 (not including tax). I get to my office and realize I did not get the bacon and the home fries which they charged me 70 cents for is only a large tablespoon full in a side container. I called and asked to speak to a Manager. There isn't one. I'm told to come back "whenever" and they will give me my food. How did we go from $5.29 to $7.96? The words "it comes with" means included in price but at Jack In the Box it means hit you up for more money.. "Your choice of" means, no extra charge, pick what you want. Apparently, anything other than water, coffee or coke will cost you extra. It isn't the $2.10 difference that irks me, it's the deceptive practice of how they imply it's all included. For $8.00 I can sit down at Denny's and have my meal cooked fresh. No hidden charges. Legal battles for Jack on the future. Karma...