Burger King — Restaurant in Ocoee

As I said before this BK is really great. I use BK's mobile app and my order is waiting for me when I walk thru the door. I can't say enough about how friendly the staff is. In addition a large coffee is only $0.50. While this isn't a complaint against the restaurant itself, it's a complaint against BK corporate. I took out a subscription to get a free BK coffee for $5.00 a month. I've had problems with my subscription to the point where I'm beyond aggravated. When I go to put my coffee in the mobile app, the app tells me that there's an error retrieving the pricing when I press dismiss and then I press continue then I press I'm here and the app says could not calculate order and the app takes me back to the main screen. I contacted mobile support about my issue and that told gave me three things to try including uninstalling and reinstalling the app. After I reinstalled the app and still got the same errors tech support told me that my end of the app is fine, it must be with the store. The tech reset the store and told me to try again. Well, guess what, I'm still getting the same two errors. I requested a refund of the $5.00 I previously paid and my request was denied. The rep told me to read the terms of the coffee subscription and he sent me a link. Well right on that link, is store number 6607. Having had enough of mobile support, I called BK support and explained the situation to them. They told me that they can't issue my refund either. So now I'm out a lousy $5.00, I have no subscription and I'm aggravated as hell. Thanks to all of this BS, I won't ever eat at BK again. I hope that their happy. I used to eat breakfast at BK every morning, but...

The staff was super professional and the manager was extremely nice but they actually went and got food for me that literally must have been made the day before because there was not one tiny bit of heat in that food the french fries were as cold as if they had saved them from the night before the chicken fries were horrible and ice cold the sandwich was not even remotely warm I had a pleasant experience with going in and paying for it and getting in my car and heading on my way I was in a rush to get to Orlando if I had noticed that the food was ice cold before I got to the traffic light I would have turned around I tried to call Burger King and when customer service answers the phone they said if you're calling to complain we don't want to hear it and they hang up on you now that was not the store mind you that was Burger King corporate and when you try to fill out a Complaint Form no matter what you say it will say we have detected profanity in your submission which there was no profanity that's just how they shut you down Burger King has just gone downhill and I would imagine that they're all about the clothes very soon unfortunately Burger King has become the most ghetto of any fast food in the history of the...

Terrible and gross. A tall dark, large guy was super rude and when I mentioned it, he just shrugged. I still managed to smile while telling him but I guess he just didn't care. After that, it took a long time to get the order. Finally got it and opened it at home. It had hair in the wrapper. 4 different strings of black hair and debris on the bottom and sides of the bun. So glad I caught it before I let my friend eat it. Something told me to check it!

If you visit that location and they are rude just ignore it. Because this was really gross. We called the store and a guy answered (sounded like the same one) and he told us to ..... Well, I don't think I'm allowed to write what he said. It was very vulgar. But coming from him...I wasn't surprised.

I actually laughed. Just understand what area you are going to. Their customer service most likely can't be improved because it has to do with character and clearly theirs is very poor. Take my advice - Leave them to wallow in their miserable lives and go to a better area with better service. Don't ever wander to that side. Gross food, gross attitude. People like that...