KFC — Restaurant in Ocoee

Never have I ever experienced such bad service. First of all I waited 30 minutes in line which I didn't even complain about because I was hungry. When I finally get to the order speaker I order my meal and I order a biscuit on the side. When I get to the window the lady gives me my bag and immediately closes the window. I check the bag and I'm missing my biscuit as well as the drink. The lady opens the window and rudely asks what else I want. I tell her what Im missing and she brings me my drink and again immediately closes the window. I sit there still waiting for my biscuit and she opens the window again and yells "what else do you want" with the biggest attitude. I tell her again Im missing my biscuit. She says the meal doesn't come with a biscuit. I tell her I know that, thats why I ordered it on the side. She says "well I didn't charge you for it" I say its fine you can ring it in and I'll pay for it. She says I'm not doing that I'm not taking any orders at the window. Like ??? it was her mistake and she doesn't want to fix it. I ask why she cant just ring it in and charge me and she slams the window shut in my face. I wait again assuming she's doing that she opens the window again and yells "why are you still here I told you I'm not taking your order at the window!" Keep in mind I was never rude or raised my voice and this lady was just being extremely rude for no reason. I work in the service industry myself as a server and could never imagine treating a guest like that for my mistake. If it helps it was a black lady with dreads on Friday, November 4th around 6 PM. There are plenty of people looking to work and she does not deserve to have a job if thats how she...

I went to pick up two orders for different people and I was sitting in drive thru, lobby was closed after 10pm and a girl comes up to the window and asked me , if I just got my income tax. I said no, and then another lady ask her why would she ask me that question for. She stated everyone ordering all these fill up boxes, etc.,and she walked away before I could say something. So apparently she only gets to buy chicken when she gets her income tax .No honey I don't need a income tax to go to KFC. Maybe if your attitude wasn't so piss poor , you might get a raise, and then you won't have to wait for your taxes.. To the other lady that spoke up Thank you, sorry I can't give you 5 stars, I only hoped there was zero stars for her .If she doesn't want to cook food that's ordered , then go get a job somewhere else. If no one ordered , I don't think you would have a job. If I was your manage and knew how lazy you where , you wouldn't have been there to be rude to me. I would of fired your butt a long time ago. Grow up, and learn some customer service skills .Food tasted like it was cooked in old grease,, and some was still pink, which I will not ever eat from there again. Maybe cooking isn't your thing after...

I've been in the food service industry for 17 year's and don't usually right reviews about places unless the service in bad .in that note let me explain.I ask for soda (Pepsi) Tru the drive Tru when I get to the window the employee and the manerger rudely tell me we don't have pepesi,which no problem but you but why don't you say we're out before having drive up to pay, the second things is ok you ran out ,that's when you say the words I'm sorry we're out let repeat it for the rude manerger working on that shift (1:00 pm on a Friday afternoon) I'm sorry it goes a long way...but what I'm really mad about was the dry cold chicken legs I was given . they sad bag my lunch ,and for those who are not familiar with the term ,it means to cook some thing way ahead of time for dinner or lunch rush .not fresh if cook it 11 am don't sell it at one that's not quality for your money my chicken legs where cold and dry , they had let's meat on them than a small chicken wing ..kfc at this location step...