Coldstone Creamery — Restaurant in Ocoee

Went to this location yesterday evening. The line was long, only 2 employees at one point and one was making mostly online orders. The customers were patient, but the employees were visibly stressed, which is understandable. My ice cream pretty much had the piece of cake plopped on the top, barely mixed in, but I promise that's not what I came here to complain about.

The 'love it' sized bowls ran out so one of the employees went to get more. She dropped several of them on the floor, picked them up, PUT THEM IN THE STACK TO USE, and continued on making orders. YUCK! That is absolutely disgusting, unsanitary. Those bowls should have been THROWN AWAY and she should have washed her hands after picking them up from the floor. I hope management has a talk with current and new employees in the future about cleanliness. That is not ok.

This place was chaotic, the way the employees were working was very inefficient. The line would have gone a lot quicker if one of the employees was the designated one to check out all the customers, while the other 2 make the orders. Again, thinking about cleanliness, this is also better. The employees are handling money, credit cards, etc and then going to make orders. This is a time when we all need to be more careful about the...

Ice cream is good because of the franchise but the service here is horrible. A few weeks after they opened I placed an order prior to going into the store and when I was able to walk out I realized something was missing. When I asked about it, the person behind the counter said they didn't know what that meant so they left it out. I gave it another chance and this time when I arrived home, the order was missing items and other parts were wrong. I called the store and they did apologize for the mistake. Today I just spent over 20 minutes while they slowly assisted the customer ahead of us. We waited over 30 minutes to get 3 scopes of ice cream and a milkshake with just one customer ahead of us. The service at this location is terrible. The girl helping us asks me if we wanted whip cream on top while turning her back to us so with a blender going she is definitely not going to hear us. She turns around 10 seconds later and give us a look as if she was waiting the entire time for us to respond. To summarize, good ice cream, extremely slow service and no attention to detail. I doubt I will visit again and would advice anyone...

This is Coldstone Creamery is close to our home, we enjoy going there until today. The one young lady at the front counter always seems to try and avoid working and helping the customer. She left the front end with just one employee and he was being slammed by the amount of customers that came in. This employee seems to have a issue with the people that frequent this establishment, this is not the first time we’ve had an incident with this young lady. When we asked why she couldn’t come out and help the other to try to clear down the line we were told that she was in the back making ice cream or they wouldn’t have any. We had to wait for over an hour in line just to get our order made. But she continually came out to make phone orders. After my wife left your establishment while I was waiting for my order, the other young lady started speaking rudely of my wife and joking around with the other young kids in there about how she doesn’t understand business, she just stupid, and needs to learn her place. I doubt we will be returning to your establishment and will inform all our friends about...