Little Caesars Pizza — Restaurant in Ocoee

Terrible experience at this Little Caesars. I am from Detroit where the family who founded the company is from and this is not the way they ran their business. We ordered online and were told our pizza would be ready within 20 min. 30 min after this time frame (50 min total) we were still sitting in the drive-through pickup line where not one person had moved in front of us from our arrival. Have not wanting to wait any longer my wife went inside the store while I stayed in line where they proceeded to then put together our order that was supposed to be completed over 30 min from that point, or 50 min from the point we ordered and paid. This appears to me to be a very poor-run store and one that doesn't seem to have any standard that customers are the most important thing to your business. Now as a top reviewer, I rarely write a poor review as sometimes a restaurant is just having a bad day. In this case, the reason I write this is because this has been our experience the last 3 plus times we have ordered food from this location. If the franchise owners care about their business and customers they will look to bring in quality control and fix this location management...

This location just opened up in our neighborhood a few months ago and I have been here twice and the customer service is not to my liking at all. Today (my second time getting food from this location) I tried calling before hand to order and the phone just rang. No one picked up. I drove up to the drive through and explained to them that I tried to call but no answer and the worker said to me that someone sits by the phone all day and picks it up when it rings. Purposely I called the number again (after confirmation that the number I had was their correct number) and again… the phone rang and rang and no one answered. I told the drive thur worker that I’m actively calling the number and no one is answering. He replied “I don’t even hear the phone ringing in here”… handed me my pizza, did not apologize for the inconvenience.

I find that the workers here are rude and have heard complaints about them from other friends and family as well. They seem to not have what you would like to actually order and lack customer service! I wish I had a cooperate number to call so...

We tried to order just crazy bread no sauce and we were told we have to order it as a combo only. We orde it separately all the time. Felt like they were ripping us off. Still ordered it anyways to not get the sauce with our order and the young lady walks away with the window open saying how we are complaining about not getting the sauce that they made us pay for. Then she came back to the window and my husband tried to explain to her that we wanted the sauce since we did pay for it and we were not complaining and she was not very kind towards us. In fact she was very argumentative with us. This is not the first time we have experienced not so great behavior from the employees at this location. We will drive the extra 5 minutes from now on to go to a different location where we are...